Tenancy Sustainment Worker

Morgan Hunt UK Ltd; West End; On-site; GBP 21,000 - 32,000; Full time

Job summary

Morgan Hunt UK Ltd in the United Kingdom is seeking a dedicated Tenancy Sustainment Worker to provide person-centred support to clients, helping them maintain tenancies and improve wellbeing. You will collaborate with housing providers and external agencies to assess needs and develop practical support plans.

You will manage records, promote independence, and follow safeguarding and safety procedures, contributing to positive outcomes and reduced risk.

Qualifications

• Strong communication and interpersonal abilities.
• Ability to build positive relationships with vulnerable clients.
• Understanding of person-centred support and safeguarding.
• Commitment to equality and inclusion.

Responsibilities

• Develop strength-based support and risk management plans.
• Maintain accurate client records and reports.
• Help clients access employment, education and training opportunities.
• Follow health, safety and safeguarding procedures.
• Collaborate with housing providers and external agencies.
• Promote independence and positive outcomes.

Skills

Communication

Interpersonal skills

Organisational skills

Risk management

Safeguarding

Record keeping

Client relationships

Person-centred approach

Job description

We are seeking a dedicated and compassionate Tenancy Sustainment Worker to provide person-centred support to clients, helping them maintain their tenancies, improve their wellbeing and work towards greater independence.

The successful candidate will work collaboratively with clients, housing providers and external agencies to assess individual needs, manage risks and develop practical support plans that promote positive outcomes.

Key Responsibilities

Assessment and Casework: Develop strengths-based support, safety and move-on plans with clients, assess risks and coordinate access to relevant housing, health, care and welfare services.

Information Management: Maintain accurate and up-to-date client records, complete reports and comply with confidentiality and data protection requirements.

Client Engagement: Support clients to access employment, education, training, social inclusion activities and other opportunities that enhance their quality of life.

Health and Safety: Follow organisational health and safety procedures, including lone-working and fire safety protocols.

Safeguarding: Identify, report and respond appropriately to safeguarding concerns involving children and vulnerable adults.

Equality and Inclusion: Promote an inclusive, respectful and empowering environment for clients and colleagues.

Continuous Improvement: Review performance, seek feedback and adapt to changing service requirements.

Ideal Candidate

We are looking for someone who:

• Has strong communication, interpersonal and organisational skills.
• Can build positive, professional relationships with vulnerable clients.
• Understands person-centred support, risk management and safeguarding.
• Can work effectively with housing providers and multidisciplinary agencies.
• Is confident maintaining accurate records and handling confidential information.
• Is committed to promoting independence, equality and positive outcomes.