Field Tenancy Support & Housing Advocate

LiveWest Homes Ltd; Newquay; Presencial; GBP 21.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

26 days annual leave

Pension contributions up to 9%

Health benefits

Learning and development

Family support

Wellbeing support

Cycle to Work

Volunteer days

Descripción de la vacante

LiveWest Homes Ltd in the United Kingdom is seeking a Tenancy Sustainment Worker to provide practical support to tenants and applicants, helping them maintain their homes and navigate welfare benefits and rent management.

The role requires field-based, mobile work around Newquay, with a 37-hour week and DBS check. You will join a team focused on safe, effective housing support and excellent customer service.

Formación

• Methodical, organised approach to time and priorities.
• Ability to manage rent accounts and minimise debt.
• Assess challenging situations, manage risk, and identify solutions.
• Strong written communication and record-keeping.
• Work well in a team and deliver excellent customer service.
• UK driving licence and access to a suitable vehicle for travel between locations.
• Experience with diverse customers; housing management.
• Experience with tenancy/licence breaches and anti-social behaviour.

Responsabilidades

• Support customers to maintain licence or tenancy, explaining rights and responsibilities.
• Help customers manage rent accounts, address arrears, and access welfare benefits.
• Carry out property inspections and arrange repairs or replacement furniture.
• Assist customers to access services and liaise with partner agencies.
• Manage housing issues including breaches, nuisance, anti-social behaviour.
• Support customers moving to alternative accommodation with advice and practical help.
• Ensure essential property safety requirements are met during visits and works.
• Build relationships with colleagues and external partners to improve services.

Conocimientos

Organised

Rent accounts

Risk assessment

Record keeping

Customer service

Driving licence

Vehicle access

Diversity awareness

Behaviour management

Teamwork

Educación

CIH qualification

NVQ Level 3

Safeguarding certification

Literacy & numeracy

Willingness to progress CIH

Descripción del empleo

LiveWest Homes Ltd in the United Kingdom is seeking a Tenancy Sustainment Worker to provide practical support to tenants and applicants, helping them maintain their homes and navigate welfare benefits and rent management.

The role requires field-based, mobile work around Newquay, with a 37-hour week and DBS check. You will join a team focused on safe, effective housing support and excellent customer service.