Tenancy Support & Independence Coach

Morgan Hunt; West End; On-site; GBP 18,000 - 23,000; Full time

Job summary

We are recruiting for a Tenancy Sustainment Worker based in WC1X 8QY. The role focuses on person-centred support to help clients maintain tenancies, improve wellbeing and move toward greater independence.

The successful candidate will work with clients, housing providers and external agencies to assess needs, manage risks and develop practical support plans that promote positive outcomes.

Qualifications

• Strong communication, interpersonal and organisational skills.
• Ability to build professional relationships with vulnerable clients.
• Understanding of person-centred support, risk management and safeguarding.

Responsibilities

• Assessment and Casework: Develop strengths‑based support, safety and move‑on plans with clients, assess risks and coordinate access to relevant housing, health, care and welfare services.
• Information Management: Maintain accurate and up‑to‑date client records, complete reports and comply with confidentiality and data protection requirements.
• Client Engagement: Support clients to access employment, education, training, social inclusion activities and other opportunities that enhance their quality of life.
• Health and Safety: Follow organisational health and safety procedures, including lone‑working and fire safety protocols.
• Safeguarding: Identify, report and respond appropriately to safeguarding concerns involving children and vulnerable adults.
• Equality and Inclusion: Promote an inclusive, respectful and empowering environment for clients and colleagues.
• Continuous Improvement: Review performance, seek feedback and adapt to changing service requirements.

Skills

Communication

Interpersonal skills

Organisation

Job description

We are recruiting for a Tenancy Sustainment Worker based in WC1X 8QY. The role focuses on person-centred support to help clients maintain tenancies, improve wellbeing and move toward greater independence.

The successful candidate will work with clients, housing providers and external agencies to assess needs, manage risks and develop practical support plans that promote positive outcomes.