New Homes Customer Experience Assistant - East London

Deverell Smith Recruitment Ltd; Greater London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A recruitment agency is seeking a New Homes Customer Experience Assistant for a full-time role in East London. In this position, you'll be the first point of contact for visitors to a premium new homes development, managing enquiries and supporting the sales team. Ideal candidates should have a professional presentation, strong communication, and IT skills, as well as a background in customer service or property. The role offers weekly pay and requires flexibility in shift patterns.

Qualifications

• Professional presentation required.
• Ability to manage high enquiry volumes.
• Experience in customer-facing roles.

Responsibilities

• Welcome visitors into the marketing suite.
• Handle enquiries via email and in-person.
• Manage viewing appointments and support the sales team.

Skills

Confident communication

Strong IT skills

Reliability

Flexibility

Job description

Overview

New Homes Customer Experience Assistant (Full-Time Contract)

East London | New Homes
£30,000-£35,000 equivalent (hourly rate + holiday pay)

Paid weekly

Looking for a full-time, customer-facing role in property - without the pressure of direct sales?

We're looking for a New Homes Customer Experience Assistant to support a high-profile residential development in East London. This is a front-of-house role where you'll be the first point of contact for visitors, setting the tone for a premium new homes experience.

Responsibilities

• Welcoming visitors into the marketing suite and commercial area.
• Handling enquiries in person, via email, and through internal systems.
• Talking through key features of the development (pre qualifying before passing to sales team).
• Booking and managing viewing appointments.
• Passing qualified leads to the on-site sales consultants.
• Keeping accurate visitor and enquiry records.
• Supporting the sales team with admin — strong admin skills a must!
• Ensuring the suite always looks immaculate.

Who this role suits

• New homes or off-plan property professionals.
• Property sales support / sales administrators.
• High-end concierge or front-of-house staff.
• Luxury retail or premium hospitality backgrounds.

What you'll need

• Highly polished, professional presentation.
• Confident communication and strong IT skills.
• Ability to manage high enquiry volumes.
• Reliability and flexibility to work shift patterns that will include weekends.

Role details

• Fixed contract, 3 months approx - Jan-March.
• Start: ASAP / early January
• Hours: 9:30am-6:00pm
• 7-day rota
• Interviews via Teams ASAP