Customer Support Administrator

Resource Recruitment; Poole; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days holiday + Bank holidays

Private medical cover

Employee assistance program

Company pension

Life assurance

Cycle to work scheme

Job summary

Resource Recruitment is seeking a proactive Customer Support Administrator to join a busy team in Poole. You will handle calls and emails, support engineers and internal teams, and ensure a first-class customer experience. Strong admin skills and a passion for service are essential.

Role offers a permanent, full-time position with 40 hours weekly, hybrid or on-site support, and a package including private medical cover and a pension. Training and progression opportunities may arise.

Qualifications

• At least 2 years' experience in an administrative or customer support role.
• Experience supporting customers via telephone and email.
• Ability to deliver exceptional customer service.
• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• The ability to work independently and as part of a team.
• Positive, resilient and solution-focused approach.
• Good knowledge of Microsoft Outlook, Teams, Word and Excel.

Responsibilities

• Answer incoming calls and direct enquiries appropriately.
• Make outbound calls to customers as required.
• Resolve customer queries and complaints, escalating where necessary.
• Maintain accurate customer records within the CRM system.
• Respond to requests for information in a professional and timely manner.
• Support Field Service Engineers with scheduling and customer communications.
• Prepare quotations and process customer orders.
• Work collaboratively with internal departments to ensure a seamless customer experience.
• Undertake additional administrative duties to support the wider team and business.

Skills

Customer service

Telephone support

Organisation

Communication

Teamwork

Problem solving

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Word

Microsoft Excel

Job description

Customer Support Administrator

Job Location: Poole, Dorset

Job Type: Permanent

Salary: £28,000 per annum

Hours: 40 hours per week, Monday - Friday 8am - 4.30pm

Benefits: 25 days holiday + Bank holidays; private medical cover; employee assistance program; company pension; life assurance; cycle to work scheme plus other smaller benefits

Are you an organised and customer-focused administrator looking for your next opportunity?

We are seeking a proactive Customer Support Administrator to join a busy and supportive customer services team based in Poole.

This is an excellent opportunity for someone with strong administrative skills and a passion for delivering outstanding customer service. You will play a key role in ensuring customers receive a first-class experience while supporting engineers and internal teams to provide efficient service delivery.

Key responsibilities

• Answer incoming calls and direct enquiries appropriately
• Make outbound calls to customers as required
• Resolve customer queries and complaints, escalating where necessary
• Maintain accurate customer records within the CRM system
• Respond to requests for information in a professional and timely manner
• Support Field Service Engineers with scheduling and customer communications
• Prepare quotations and process customer orders
• Work collaboratively with internal departments to ensure a seamless customer experience
• Undertake additional administrative duties to support the wider team and business

Qualifications and experience

• At least 2 years' experience in an administrative or customer support role
• Previous experience supporting customers via telephone and email
• A proven ability to deliver exceptional customer service
• Excellent communication and interpersonal skills
• Strong organisational and multitasking abilities
• The ability to work independently and as part of a team
• A positive, resilient and solution-focused approach
• Good knowledge of Microsoft Outlook, Teams, Word and Excel

Those who have the right skills and experience, our aim is that you will hear back from us within 24 hours but due to the high number of applications we are receiving at present, we are unable to respond to every application individually so If you do not hear from us within 3 days, please assume that your application at this stage has not been successful. As new positions arise, we will review any applications already made to us and may contact you about other suitable roles.

Resource Recruitment is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally. It is the policy of the Company to take all reasonable steps to ensure that each applicant is assessed only in accordance on the basis of their qualifications, skills and abilities to perform the relevant duties without prejudice in regards to background, religion, ethnicity, age, sexual orientation, disability or gender.

By completing our application process, you are authorising us as a Recruitment Agency to contact you in connection with your application by email and / or telephone & SMS under GDPR Article 6(1) (a) and you are also consenting to receiving information via the same means in relation to Resource Recruitment providing you with work finding services. Our Privacy Policy can be viewed on our website under the Privacy Policy tab on our website. Should you wish, you may opt out at any time