Customer Service Administrator

Office Angels; Livingston; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Weekly pay

Pension scheme option with employerCon

28 days annual leave

Eye care vouchers

Employee assistance programme

Discount vouchers

Job summary

Office Angels in Livingston is seeking a proactive Customer Service Administrator to join our client’s first-line Customer Care team. You will be the primary contact for customer interactions, handling inquiries, product information and complaints with a focus on delivering excellent service.

You’ll ensure queries are resolved promptly or escalated as needed, maintain CRM records, and support internal teams to create a smooth customer experience.

Qualifications

• Experience in a customer-facing role is required.
• Ability to handle a variety of customer interactions confidently.
• Experience dealing with complaints professionally.
• Excellent organisational skills and attention to detail.
• Proficient in Microsoft Office applications.

Responsibilities

• Act as the first point of contact for all incoming customer enquiries via phone, email, and in person.
• Manage a broad spectrum of queries including general enquiries, product information, orders, and complaints.
• Take ownership of queries ensuring timely resolution or appropriate escalation.
• Deliver a high standard of customer care at all times.
• Maintain up-to-date product knowledge to provide accurate information.
• Log and update all customer interactions within the CRM system.
• Support internal teams to ensure a seamless customer experience.

Skills

Customer service

Communication skills

Complaint handling

Organisational skills

MS Office

Tools

CRM system

Job description

We're Hiring: Customer Service Administrator

Location: Livingston

Full-time | Temporary with view to go permanent

Salary: £26k

About the Role

We're looking for a proactive and customer-focused Customer Service Administrator to join our client's first-line Customer Care team.

In this role, you will be the primary point of contact for all customer interactions, managing a wide range of enquiries from general questions and product information to resolving customer concerns and complaints.

You’ll play a critical role in shaping the customer experience, ensuring every interaction is handled professionally, efficiently, and with a focus on delivering excellent service.

What You'll Be Doing

• Acting as the first point of contact for all incoming customer enquiries via phone, email, and in person


• Managing a broad spectrum of queries, including:


• General enquiries


• Product information and guidance


• Order-related questions


• Customer feedback and complaints


• Taking ownership of queries, ensuring they are resolved promptly or escalated appropriately


• Delivering a high standard of customer care at all times


• Maintaining up-to-date knowledge of products to provide accurate information


• Logging and updating all customer interactions within the CRM system


• Supporting internal teams to ensure a seamless customer experience

What You'll Bring

• Previous experience in a customer-facing or customer service role


• Strong communication skills with the ability to handle a variety of customer interactions confidently


• Experience dealing with complaints and challenging situations professionally


• Excellent organisational skills and attention to detail


• Confidence using Microsoft Office (Word, Excel, Outlook, PowerPoint)


• A proactive, positive approach and ability to work independently

The Benefits of Being Part of our Fabulous Extended Team of over 40 Candidates

• Working as a temp is an ideal way of exploring different job roles and industries. It's also gives you control of your own work/life balance.


• Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after


• Access to discount vouchers with many high street brands


• Eye care vouchers and money towards glasses should you require them for VDU purposes


• We can search for permanent work whilst you're in assignments and offer expert interview support and advice


• Weekly pay


• Pension scheme option (with employer contributions)


• 28 days paid annual leave (Based on a weekly accrual)


• Access to our assistance programme that provides free, confidential and independent advice on a range of issues including grief, stress and legal issues


• Should you wish to pursue a different career path, we have several sister businesses which cover almost every sector and specialism

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website