New Enquiries & Customer Care Advisor

Office Angels; Basingstoke; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Friendly team environment

Equal opportunities employer

Job summary

Office Angels in Basingstoke is seeking a New Enquiries & Customer Service Advisor to join their team. You will be the first point of contact for prospective clients, handling enquiries with empathy and professionalism, recording details accurately and guiding customers through the journey.

Key responsibilities include answering calls, listening with care, gathering information, and maintaining confidential records.

Qualifications

• Experience in customer service, call handling or contact centre is desirable.
• Excellent telephone manner and clear communication skills.
• Empathetic, patient and professional approach.

Responsibilities

• Answer incoming calls from new and existing clients.
• Listen attentively and respond with empathy and professionalism.
• Gather relevant information and record details accurately.
• Provide excellent customer service throughout the client journey.
• Maintain confidential and accurate records.

Skills

Customer service

Call handling

Empathy

Attention to detail

Telephone manners

Communication skills

Tools

CRM systems

Job description

Office Angels in Basingstoke is seeking a New Enquiries & Customer Service Advisor to join their team. You will be the first point of contact for prospective clients, handling enquiries with empathy and professionalism, recording details accurately and guiding customers through the journey.

Key responsibilities include answering calls, listening with care, gathering information, and maintaining confidential records.