New City Fitness Professional

New City College; Loughton; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading educational institution in Loughton is seeking a motivated Fitness Professional to join their team. You will ensure safety in fitness facilities, deliver excellent customer service, and assist users with fitness and nutrition. This role offers opportunities for professional development and access to on-site gym facilities, making it ideal for those passionate about fitness and wellbeing.

Benefits

Pension scheme

Free on-site gym access

Staff development days

Interest-free loans for annual travel

Health cash plan

Discounts on shopping and dining

Qualifications

• Experience in customer-facing roles preferred.
• Passion for fitness and wellbeing essential.
• Commitment to equality and health & safety.

Responsibilities

• Ensure safety and enjoyment of users in fitness facilities.
• Deliver excellent customer service.
• Conduct fitness inductions and assessments.
• Help users with motivation and nutrition.

Skills

Proactive attitude

Strong communication skills

Customer service skills

Willingness to train in first aid

Job description

Overview

The Role: Are you passionate about fitness, wellbeing, and helping others achieve their goals? Do you thrive in a dynamic, customer-focused environment? We're looking for a motivated and enthusiastic Fitness Professional to join our team and help drive the New City Fitness brand forward.

Responsibilities

• Ensuring the safety and enjoyment of all users in our fitness and health facilities.
• Delivering excellent customer service and inspiring members through engaging communication and promotional skills.
• Conducting fitness inductions, assessments, and creating personal programmes.
• Supporting users with motivation, wellbeing, nutrition, and fitness testing.
• Maintaining high standards of cleanliness and safety across all facilities.
• Working as part of a team to meet income and sales targets.
• Representing the Leisure Centre professionally in uniform.
• Performing basic maintenance and ensuring equipment is safe and secure.

Who You Are

• A team player with a proactive attitude and strong communication skills.
• Experience or willingness to train in first aid.
• Commitment to equality, diversity, safeguarding, and health & safety.
• Flexibility to work across campuses and support other service areas during peak times.
• Passion for continuous improvement and professional development.

What We Offer

• Pension: New City College provides a career average pension scheme for all staff (TPS or LGPS)
• Accessibility: All college sites are easily accessible for wheelchair users and via public transport (bus, DLR, or tube).
• On-Site Facilities: Free access to on-site gym facilities at some campuses and on-site cafes serving subsidised food and drinks.
• Staff Development: Five CPD (Continuing Professional Development) days per year, with access to industry-standard facilities and a collaborative working environment. Leading to opportunities for career advancement and professional development in a supportive setting.
• Financial Perks: Interest-free loans for annual travel season tickets. Health cash plan (reimbursement for dental, optical, and therapy treatments) and a completely confidential Employee assistance program.
• Discounts: Save money on day-to-day expenses, shopping, dining out, DIY, and travel.

About New City College

New City College is proud to be an Ofsted Outstanding college, the largest in England to receive this top rating. With campuses across east London, south-west Essex, and two language schools, we are a sector leader in further education. Joining NCC means becoming part of a forward-thinking, collaborative team committed to delivering high-quality education and skills that benefit our students and communities. We offer industry-standard facilities, expert staff, and strong partnerships with leading organisations. Our focus on future-ready skills and technology ensures students are well-prepared for higher education or employment, and employers trust us for staff training and development. Following the merger of seven colleges, NCC has become one of the UK's most influential FE providers, offering sixth form education, adult learning, apprenticeships, ESOL, EFL and SEND. With a turnover of £130 million, 20,000 students and 1,800 staff, we are a major force in the sector. We are proud of our inclusive, diverse community and have a zero-tolerance approach to racism and discrimination. As we look ahead, we remain committed to investing in our people and resources to provide an excellent, supportive learning environment that meets the needs of both students and employers. We are committed to building a workforce that reflects the diversity of the communities we serve and actively welcome applications from candidates from Black, Asian and Minority Ethnic backgrounds. This does not prevent any other candidate with or without a protective characteristic from applying for our jobs. As the College supports a number of children and vulnerable adults, all staff are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Accordingly, all staff will be subject to an Enhanced DBS check, along with a check of the Children's Barred List if engaged in regulated activity. Any offers of appointment may be withdrawn if these checks prove unsatisfactory. Self-disclosure will be required as part of the recruitment process. Failure to make a full disclosure or to provide sight of your DBS certificate may result in the withdrawal of your offer of employment. The College's DBS policy on the recruitment of ex-offenders is available upon request.