Network & Telecoms Engineer

Rise Technical Recruitment; Norwich; On-site; GBP 80,000 - 100,000; Full time

Job summary

A major public sector organisation based in Norwich is seeking an experienced Network & Telecoms Engineer to join their team. The role involves providing technical expertise across LAN/WAN, security infrastructure, and telephony systems while also managing projects and implementing solutions. Ideal candidates will have a CCNA and ITIL Foundation, alongside extensive experience in large network environments. This contract role offers a competitive hourly rate and requires on-site work and shift cover.

Qualifications

• Extensive experience in large network environments.
• Strong fault-finding and documentation skills.
• Customer-first mindset.

Responsibilities

• Design, maintain and troubleshoot data network, security and telephony services.
• Lead projects/implementations, working with PMO and technical teams.
• 2nd/3rd line support, incident escalation, SLA updates and supplier liaison.

Skills

Networking

Security

Telephony

Troubleshooting

Customer service

Education

CCNA (or equivalent)

ITIL Foundation

Job description

Network & Telecoms Engineer – Norwich (On‑site)

£19.78‑£23.82 per hour (Contract / Public Sector)

Excellent opportunity for a Network Engineer with strong networking, security and telephony experience to join a large public sector organisation in a critical, high‑availability environment offering technical ownership and project leadership.

This company is a major public sector organisation running a complex network and telephony estate supporting essential services across multiple sites. They are looking to add an experienced engineer to strengthen operational support and lead new implementations.

In this role you will provide technical expertise across LAN/WAN, security infrastructure and telephony systems, acting as a lead on projects and implementations also contribute to 2nd/3rd line Service Desk support, manage escalations, work with suppliers, and take part in an on‑call rota and shift coverage.

The ideal candidate will have extensive experience in large network environments, strong troubleshooting skills, and a customer‑first mindset. A CCNA (or equivalent) and ITIL Foundation are key, with security/telephony exposure (e.g., Checkpoint/Mitel) beneficial.

This is a fantastic opportunity to secure a contract role in a high‑impact environment, combining hands‑on operational support with project delivery responsibility.

The Role:

• Design, maintain and troubleshoot data network, security and telephony services
• Lead projects/implementations, working with PMO and technical teams
• 2nd/3rd line support, incident escalation, SLA updates and supplier liaison
• Shift pattern cover + on‑call rota

The Person:

• Proven experience in large network environments (enterprise / public sector scale)
• CCNA (or equivalent) + ITIL Foundation (essential)
• Strong fault‑finding, documentation and customer service skills
• Happy with on‑site work, travel to other sites, and on‑call/shift pattern

We are an equal opportunities employer and welcome applications from all suitable candidates.