Network Reconciliation Support Specialist

Post Office Ltd; Tapton; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Generous pension scheme

Access to 24/7 digital GP services

Life assurance and income protection

Online courses and development

Job summary

Post Office Ltd is seeking a dedicated Support Advisor to review branch discrepancies and support Postmasters in Chesterfield. You will monitor systems, communicate clearly by phone and email, and complete administrative tasks to ensure issues are resolved efficiently and accurately.

The role offers a fixed-term 18-month contract, full-time, in the East Midlands with opportunities to develop a deep understanding of Post Office branch operations and customer service excellence.

Qualifications

• Experience in customer service delivery and handling enquiries.
• Solid IT skills including Microsoft Office applications.
• Clear and professional communication via phone and written correspondence.

Responsibilities

• Review branch discrepancies in the Post Office network and reconcile figures.
• Contact Postmasters to explain processes and resolve issues.
• Complete administrative tasks to ensure incidents are managed and resolved.
• Build strong relationships with Postmasters and branches to support operations.

Skills

Customer service

IT skills

MS Office

Phone communication

Tools

CRM system

Job description

Post Office Ltd is seeking a dedicated Support Advisor to review branch discrepancies and support Postmasters in Chesterfield. You will monitor systems, communicate clearly by phone and email, and complete administrative tasks to ensure issues are resolved efficiently and accurately.

The role offers a fixed-term 18-month contract, full-time, in the East Midlands with opportunities to develop a deep understanding of Post Office branch operations and customer service excellence.