Customer Support Advisor

Post Office Ltd; Chesterfield; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Annual leave 25 days

Pension

Digital GP

Life assurance

Training & development

Employee discounts

Job summary

Post Office Ltd in Chesterfield is seeking a Support Advisor for the Network Reconciliation Team. Salary is 32,400.00, on a fixed-term contract of 18 months, full time, located at 1 Future Walk, Chesterfield.

Role involves reviewing branch discrepancies, contacting Postmasters, and ensuring issues are managed and resolved efficiently. An inclusive workplace offering development opportunities and a comprehensive benefits package.

Qualifications

• Strong IT skills with Microsoft Office experience.
• Flexible, adaptable with a proactive, can-do attitude.
• Motivated team player with a positive mindset and strong work ethic.
• Excellent communication skills over the phone and in writing.
• Demonstrate an analytical mindset with high attention to detail and accuracy.

Responsibilities

• Review branch discrepancies in the Postmaster’s system and proactively contact Postmasters to ensure understanding of the process.
• Become an expert in Post Office branch operations to help Postmasters resolve issues.
• Complete administrative activities to ensure issues captured in first line support are effectively managed and resolved.
• Build meaningful relationships with Postmasters and branches to drive positive change.
• Demonstrate Post Office behaviours and a Postmaster first mindset in daily work.

Skills

Customer service

Telephone manners

Microsoft Office

Analytical mindset

Attention to detail

Communication skills

Tools

Microsoft Office

Job description

Summary

Salary: 32,400.00

Grade: PO

Reporting Line: Team Leader

Contract Type: 18 months Fixed Term Contract, Full Time

Location: 1 Future Walk, Chesterfield

Closing Date: 12/11/2026

What To Expect

As a Support Advisor within our Network Reconciliation Team, you will play a vital role in reviewing branch discrepancies within the Postmaster’s system. You will proactively review discrepancies including stock, as you monitor the system and contact Postmasters directly to ensure they understand the process.

You will become an expert in Post Office branch operations and know how to help Postmasters and branches resolve their issues. You will also complete administrative activities to ensure that issues captured in first line support are effectively managed and resolved for Postmasters and branches.

Our Support Advisors will have the opportunity to build meaningful relationships and create positive change for Postmasters and the wider business. Due to the expertise you will develop in the role our Support Advisors have genuine career development opportunities due to their extensive knowledge of the business, so this really is a great role for someone looking for a career.

How our people behave is as important to Post Office, as what is delivered. The Support Advisor will role model the Post Office behaviours and demonstrate a Postmaster first mindset.

What We Can Do For You

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 25 days annual leave (rising to 30 after 2 years), plus bank holidays
• Generous pension scheme with minimum 10% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses, mentoring, apprenticeships, and development programmes
• Access to our benefits platform for exclusive discounts & saving

What You’ll Need To Succeed

To be successful in this role you will have a passion for Customer Service and a great telephone manner.

As a Support Advisor Within Our Network Reconciliation Team, You Will Have Experience Working In Administration. In Addition, The Successful Candidate Will

• Possess strong IT skills with experience using Microsoft Office applications
• Be flexible, adaptable, and able to demonstrate a proactive, can-do attitude
• Be a motivated team player with a positive mindset and strong work ethic
• Have excellent communication skills, both over the phone and through written correspondence, with the ability to build effective relationships with colleagues and customers
• Demonstrate an analytical mindset with high attention to detail and accuracy

About Us

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit [e-mail]

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact [e-mail]

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.