Customer-Focused Counter Sales & Branch Support Specialist

Confidential; Kettering; On-site; GBP 27,000 - 33,000; Full time

Job summary

Interaction Recruitment is recruiting on behalf of our client for a Counter Sales & Branch Support Administrator in Kettering. This is a full-time, office-based role combining customer service, internal sales and branch support, with a salary around £30k.

You will help customers find products, prepare quotations, process orders and follow up on opportunities, working with colleagues to keep the branch running smoothly and provide a reliable service.

Qualifications

• Experience in customer service, sales, trade counter, internal sales or a similar commercial role.
• Strong communication skills and the confidence to build positive customer relationships.
• A good eye for detail when preparing quotations and processing orders.
• A commercial approach, with the confidence to follow up enquiries and identify sales opportunities.
• A positive, flexible attitude and the willingness to learn new products and systems.
• The ability to work independently while contributing to a close-knit team.

Responsibilities

• Customer Service: Face-to-face, phone and email support with a professional service.
• Sales & Quotations: Prepare quotations, respond to enquiries and follow up opportunities to convert to orders.
• Order Processing: Enter orders accurately and ensure efficient processing.
• Customer Relationships: Update customers on product availability, delivery times and orders.
• Branch Support: Coordinate day-to-day branch operations and support the wider team.
• Stock Coordination: Assist with stock administration and prevent errors in stock allocation.
• Teamwork: Collaborate with colleagues across the branch, providing support during busy periods.

Skills

Customer service

Sales

Trade counter

Internal sales

Job description

Interaction Recruitment is recruiting on behalf of our client for a Counter Sales & Branch Support Administrator in Kettering. This is a full-time, office-based role combining customer service, internal sales and branch support, with a salary around £30k.

You will help customers find products, prepare quotations, process orders and follow up on opportunities, working with colleagues to keep the branch running smoothly and provide a reliable service.