Network Operations Specialist (Previous Relevant Experince is Required)

JR United Kingdom; Worcester; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading company as a Network Operations Specialist in Worcester. You'll support the NOC engineering team, ensuring incident resolutions meet contractual KPIs while working in a dynamic environment. The role offers opportunities for growth and a chance to make a significant impact on national infrastructure.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks.
• Experience within a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

Network Operations Specialist (Previous Relevant Experience is Required), Worcester

Client: Telent

Location: Worcester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Description:

Join our Engineering Team at Telent, where you'll be empowered to innovate and collaborate with technical experts who are proud of their work's impact. Be part of a high-performing team handling complex and critical tasks to ensure the nation's infrastructure remains connected and protected 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. This role involves working on a 24/7, 365-day shift rota.

What you’ll do:

1. Handle incoming calls and emails, responding in line with KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Allocate/despatch tickets to support teams, field engineers, and other service providers.
5. Manage incident tickets with regular updates.
6. Organise traffic management, coordinating with providers, control teams, and field resources.
7. Communicate with customers about network incidents.
8. Liaise with utility companies regarding power-related network issues.

Who you are:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Excellent communication skills and ability to liaise at all seniority levels.
• Good understanding of Microsoft Office packages.

What we offer:

A dynamic career at Telent across various sectors, roles, and technologies, with opportunities for growth, learning, and making an impact. We foster an inclusive culture that values diversity and encourages everyone to thrive.

The additional benefits include:

• 34 days holiday including public holidays, with options to buy or sell days.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Rewards.

Learn more about Telent:

Watch our Telent Video!

We are committed to diversity and inclusion, creating an environment where everyone can be themselves and reach their full potential. Our teams reflect the diverse communities we serve.