Network Operations Specialist (Previous Relevant Experince is Required)

JR United Kingdom; Shrewsbury; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading company as a Network Operations Specialist in Shrewsbury. You will support the engineering team, manage incident tickets, and ensure effective communication across various seniority levels. This role offers dynamic career growth and a chance to impact critical national infrastructure.

Benefits

34 days holiday with buy/sell options

Company pension scheme

Family-friendly policies

Occupational health and wellbeing support

Discounts on cinema, dining, and shopping

Qualifications

• Experienced in supporting Enterprise and Service Provider Networks.
• Strong communication skills across all seniority levels.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

Network Operations Specialist (Previous Relevant Experience is Required), Shrewsbury

Client: Telent

Location: Shrewsbury, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Description:

Join Telent's Engineering Team to innovate and develop solutions that impact critical national infrastructure. As a NOC Technician, you'll provide administrative support to the engineering team, ensure incident resolution according to procedures, and work within a 24/7 shift rota.

Responsibilities:

1. Handle incoming calls and emails, responding in line with KPIs.
2. Create incident tickets from customer reports.
3. Action Service Requests.
4. Allocate and dispatch tickets to support and engineering teams.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management and liaise with providers and control teams.
7. Provide network incident updates to customers.
8. Coordinate with utility companies during power-related network issues.

Who you are:

Experienced in supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills across all seniority levels.
• Proficiency in Microsoft Office.

What we offer:

A dynamic career with opportunities for growth, skill development, and impact across various sectors and technologies. We foster an inclusive culture that values diversity and individuality.

Additional benefits:

• 34 days holiday (including public holidays) with buy/sell options or 26 days with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health and wellbeing support.
• Discounts on cinema, dining, and shopping through Telent Rewards.

Learn more about Telent:

Watch our Telent Video!

We are committed to diversity and inclusion, ensuring everyone feels valued and empowered to reach their potential.