Network Operations Specialist (Previous Relevant Experince is Required)

JR United Kingdom; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in Birmingham seeks a Network Operations Specialist to join their Engineering Team. The role involves providing administrative support to the NOC team, managing incident tickets, and ensuring effective communication with customers. Ideal candidates will have experience in NOC environments and strong communication skills. The company offers a diverse career with opportunities for growth and inclusivity.

Benefits

34 days holiday (including public holidays)

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding in accordance with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

1st Line diagnostics

Communication

Tools

Microsoft Office

Job description

Network Operations Specialist (Previous Relevant Experience is Required), Birmingham

Join our Engineering Team at Telent to innovate and develop solutions, working alongside technical experts committed to making an impact. Be part of a high-performing team handling complex and critical tasks to maintain the nation's vital infrastructure connectivity and security 24/7.

Role Overview:

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution in line with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

Key Responsibilities:

1. Handle incoming calls and emails, responding in accordance with KPIs.
2. Create network incident tickets from customer reports.
3. Process Service Requests.
4. Assign tickets to technical support, field engineering teams, and other service providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management, liaising with providers, control teams, and field resources.
7. Communicate with customers regarding network incidents.
8. Collaborate with utility companies during power-related network issues.

Candidate Profile:

Previous experience supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Essential Skills and Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills, capable of liaising with all levels of seniority.
• Proficiency in Microsoft Office applications.

What We Offer:

A diverse career across sectors, roles, and technologies, with opportunities to develop new skills and make an impact. We value our team's growth and inclusivity, fostering a culture that respects and celebrates diversity.

Additional Benefits:

• 34 days holiday (including public holidays), with options to buy or sell days, or 26 days plus holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Rewards.

Learn More:

Watch our Telent Video here!

We are committed to diversity and inclusion, fostering an environment where everyone can be themselves and thrive. Our teams reflect the diverse communities we serve.