Network Operations Specialist (Previous Relevant Experince is Required)

JR United Kingdom; Gloucester; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading company as a Network Operations Specialist in Gloucester. You will support the NOC engineering team, ensuring incident resolution aligns with procedures and KPIs. This role involves working in a 24/7 shift rota, handling customer communications and managing service requests effectively. The position offers growth opportunities in a diverse and inclusive environment, with various benefits including a pension scheme and generous holiday options.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health and wellbeing support

Discounts through Telent Reward scheme

Qualifications

• Experience in 1st Line diagnostics and incident resolution.
• Strong communication skills for liaising at all levels.

Responsibilities

• Handle incoming calls and emails, responding according to KPIs.
• Create incident tickets based on customer reports.
• Manage Service Requests.

Skills

Communication

1st Line Diagnostics

Tools

Microsoft Office

Job description

Network Operations Specialist (Previous Relevant Experience Required), Gloucester

Join our Engineering Team at Telent and be empowered to innovate and develop solutions, working alongside technical experts committed to impactful work. Be part of a high-performing team managing complex and critical tasks, ensuring the nation's infrastructure remains connected and protected 24/7.

Role Overview:

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working in a 24/7, 365-day shift rota.

Key Responsibilities:

1. Handle incoming calls and emails, responding according to KPIs.
2. Create incident tickets based on customer reports.
3. Manage Service Requests.
4. Assign tickets to support teams and service providers.
5. Maintain regular updates on incident tickets.
6. Coordinate traffic management with relevant providers and teams.
7. Communicate incident updates to customers.
8. Collaborate with utility companies during power-related network issues.

Candidate Profile:

Previous experience supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Minimum Requirements:

• Experience in 1st Line diagnostics and incident resolution.
• Strong communication skills for liaising at all levels.
• Proficiency with Microsoft Office.

What We Offer:

A diverse career across sectors, roles, and technologies, with opportunities for growth and skill development. We promote an inclusive culture that values diversity and individual authenticity.

Additional Benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health and wellbeing support.
• Discounts through Telent Reward scheme.

Learn More:

Watch the Telent Video to discover more about us.

We are dedicated to fostering a diverse and inclusive environment where everyone can thrive and be their authentic selves. Our teams reflect the diverse communities we serve.