Network Operations Specialist (Previous Relevant Experince is Required)

JR United Kingdom; Stockport; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading company as a Network Operations Specialist in Stockport, where you'll support critical infrastructure. This role involves managing incident resolution and collaborating with teams to ensure seamless operations 24/7. Enjoy a diverse career with opportunities for growth and a supportive work environment.

Benefits

34 days holiday with options to buy or sell days

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding according to KPIs.
• Create incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

Network Operations Specialist (Previous Relevant Experience Required), Stockport

Client: Telent

Location: Stockport, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working alongside technical experts committed to making an impact. Be part of a high-performing team managing complex and critical work to keep the nation's infrastructure connected and protected 24/7.

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

Responsibilities:

• Handle incoming calls and emails, responding according to KPIs.
• Create incident tickets from customer reports.
• Process Service Requests.
• Assign tickets to support teams and service providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management with relevant teams and providers.
• Communicate incident updates to customers.
• Collaborate with utility companies during power-related network issues.

Qualifications:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills across all levels of seniority.
• Proficiency with Microsoft Office.

What We Offer:

A diverse career across sectors, roles, and technologies, with opportunities for growth and skill development. We foster an inclusive culture that values diversity and encourages everyone to be themselves and thrive.

Additional Benefits:

• 34 days holiday (including public holidays) with options to buy or sell days, or 26 days plus public holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Rewards.

Learn More:

Watch the Telent Video to discover more about us.

We are committed to diversity and inclusion, ensuring everyone can be themselves and reach their potential. Our teams reflect the diverse communities we serve.