Network Operations Specialist (Previous Relevant Experince is Required)

JR United Kingdom; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading company as a Network Operations Specialist in Leeds, where you'll support the NOC engineering team in resolving incidents and ensuring network integrity. This role involves working on a 24/7 shift rota, handling customer communications and coordinating with technical teams. You'll be part of a diverse team committed to innovation and skill development, with opportunities for career growth and a supportive work environment.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, restaurants, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

1st Line diagnostics

Good communication

Tools

Microsoft Office

Job description

Network Operations Specialist (Previous Relevant Experience Required), Leeds, West Yorkshire

Client: Telent

Location: Leeds, West Yorkshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 5

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts to make a significant impact. Be part of a high-performing team handling complex and critical work to keep the nation's infrastructure connected and protected 24/7.

The NOC (Network Operations Centre) Technician will support the NOC engineering team administratively, ensuring incident resolution according to procedures and contractual KPIs. The role involves working on a 24/7 365-day shift rota.

What you’ll do:

1. Handle incoming calls and emails, responding in line with KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Allocate/despatch tickets to technical support, field engineering, and other service providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management with providers, regional control, and field resources.
7. Communicate with customers about network incidents.
8. Work with utility companies during power loss issues.

Who you are:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Good communication skills, capable of liaising with people at all levels.
• Proficiency in Microsoft Office packages.

What we offer:

A career at Telent offers opportunities across sectors, roles, technologies, and clients, fostering skill development and impact. We are committed to an inclusive culture that values diversity and encourages everyone to thrive.

Additional benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with the same options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!

We promote diversity and inclusion, aiming for our teams to reflect the communities we serve, where everyone can be themselves and reach their potential.