Network Operations Specialist (Previous Relevant Experince is Required)

JR United Kingdom; Preston; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the UK seeks a Network Operations Specialist to join their Engineering Team. This role involves supporting the NOC engineering team, managing incident tickets, and ensuring effective communication with customers. The ideal candidate will have experience in diagnostics and incident resolution, along with strong communication skills. Join a diverse team that values inclusion and offers opportunities for personal development.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, restaurants, and shopping

Qualifications

• Experience in 1st Line diagnostics and incident resolution.
• Previous experience supporting Enterprise and Service Provider Networks.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

Tools

Microsoft Office

Job description

Network Operations Specialist (Previous Relevant Experience is Required), Preston, Lancashire

This role is with Telent, located in Preston, Lancashire, United Kingdom. The position requires EU work permit. The job category is 'Other'.

Job Description:

Join our Engineering Team at Telent to innovate and drive solutions, working closely with technical experts. Be part of a high-performing team managing complex and critical work to keep the nation's infrastructure connected and protected 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution according to procedures and KPIs. This role involves working on a 24/7, 365-day shift rota.

What you’ll do:

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Allocate/despatch tickets to technical support, field engineering, and other service providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management with relevant teams and providers.
• Communicate with customers about network incidents.
• Liaise with utility companies regarding power issues affecting the network.

Who you are:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience in 1st Line diagnostics and incident resolution.
• Good communication skills and ability to liaise at all levels of seniority.
• Proficiency with Microsoft Office packages.

What we offer:

A diverse career with opportunities to develop and learn new skills. We foster an inclusive culture that values diversity and encourages everyone to thrive.

Additional benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus holidays and buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!

We are committed to diversity and inclusion, ensuring everyone feels they belong and can reach their full potential.