Network Operations Specialist (Previous Relevant Experince is Required)

JR United Kingdom; Warrington; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading company as a Network Operations Specialist in Warrington, where you will support the NOC engineering team in managing incidents and ensuring connectivity for critical infrastructure. This role involves working in a high-performing team on a 24/7 shift rota, handling customer communications and coordinating with various teams to resolve network issues. Enjoy a diverse career with opportunities for development and a supportive work culture.

Benefits

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Experienced in supporting Enterprise and Service Provider Networks.
• Strong communication skills and ability to liaise with all levels of seniority.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

Network Operations Specialist (Previous Relevant Experience is Required), Warrington, Cheshire

Client: Telent

Location: Warrington, Cheshire

Job Category: Other

EU work permit required: Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts who are proud of their impactful work. Be part of a high-performing team handling complex and critical tasks to maintain the nation's critical infrastructure connectivity and security 24/7.

The NOC (Network Operations Centre) Technician supports the NOC engineering team by managing incidents, ensuring resolution according to procedures, and meeting contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

What you’ll do:

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Allocate/despatch tickets to support and engineering teams, and other service providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management with providers, control teams, and field resources.
• Communicate with customers about network incidents.
• Coordinate with utility companies regarding power issues affecting the network.

Who you are:

Experienced in supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience in 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise with all levels of seniority.
• Good knowledge of Microsoft Office.

What we offer:

A diverse career at Telent across sectors, roles, and technologies, with opportunities for development and impact. We foster an inclusive culture that values diversity and encourages everyone to be themselves and thrive at work.

Additional benefits:

• 34 days holiday (including public holidays), with buy/sell options, or 26 days plus options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Rewards.

Learn more about Telent:

Click here for the Telent Video!

We are committed to diversity and inclusion, reflecting the communities we serve, and creating an environment where everyone can reach their full potential.