Network Operations Specialist (Previous Relevant Experince is Required)

JR United Kingdom; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Network Operations Specialist in Manchester. Join a dynamic Engineering Team dedicated to maintaining vital infrastructure connectivity and security. The role involves providing administrative support in a 24/7 environment, ensuring effective incident resolution and communication with customers.

Benefits

34 days holiday with buy/sell options

Company pension scheme

Family-friendly policies

Occupational health and wellbeing support

Discounts on cinema, dining, and shopping

Qualifications

• Experienced in supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

Network Operations Specialist (Previous Relevant Experience is Required), Manchester

Client: Telent

Location: Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 5

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and drive shared solutions, working closely with technical experts who are proud of their impactful work. Be part of a high-performing team handling complex, critical tasks to build and maintain the nation's vital infrastructure connectivity and security 24/7.

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. This role involves working on a 24/7, 365-day shift rota.

Responsibilities:

1. Handle incoming calls and emails, responding in line with KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Allocate and dispatch tickets to support teams, field engineers, and service providers.
5. Manage incident tickets with regular updates.
6. Organise traffic management, coordinating providers, control teams, and field resources.
7. Communicate with customers about network incidents.
8. Coordinate with utility companies regarding power issues affecting the network.

Who You Are:

Experienced in supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills for liaising at all levels.
• Proficiency in Microsoft Office applications.

What We Offer:

A diverse career across sectors, roles, technologies, and clients, with opportunities for growth and skill development. We foster an inclusive culture that values diversity and individual expression, enabling everyone to thrive.

Additional Benefits:

• 34 days holiday (including public holidays) with buy/sell options or 26 days with options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health and wellbeing support.
• Discounts on cinema, dining, and shopping through Telent Rewards.

Learn More:

Watch the Telent Video to learn more about us!

We are committed to diversity and inclusion, creating a workplace where everyone feels valued, authentic, and empowered to reach their potential. Our teams reflect the diverse communities we serve.