Network Operations Specialist (Previous Relevant Experince is Required)

JR United Kingdom; Stevenage; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading company as a Network Operations Specialist in Stevenage. You will support the NOC team in managing critical infrastructure, ensuring incident resolution aligns with procedures. The role requires previous experience in a NOC environment and offers a chance to work with a high-performing team.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks.
• Experience in 1st Line diagnostics and incident resolution.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

Tools

Microsoft Office

Job description

Network Operations Specialist (Previous Relevant Experience is Required), Stevenage

Client: Telent

Location: Stevenage

Job Category: Other

EU work permit required: Yes

Job Views: 5

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts dedicated to impactful work. Be part of a high-performing team managing complex, critical infrastructure that keeps the nation connected and protected 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. This role involves working within a 24/7, 365-day shift rota.

What you’ll do:

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Allocate/despatch tickets to technical support, field engineering, and other service providers.
• Manage incident tickets with regular updates.
• Organise traffic management, coordinating with providers, control teams, and field resources.
• Provide customers with updates on network incidents.
• Coordinate with utility companies regarding power issues affecting the network.

Who you are:

You have previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience in 1st Line diagnostics and incident resolution.
• Good communication skills and ability to liaise at all levels of seniority.
• Proficiency in Microsoft Office packages.

What we offer:

A career at Telent offers opportunities across sectors, roles, technologies, and clients, allowing you to develop, learn new skills, and make an impact. We value an inclusive culture that respects diversity and encourages everyone to thrive.

The additional benefits with this role:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus holidays.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!

We are committed to diversity and inclusion, creating an environment where everyone can be themselves and reach their full potential. Our teams reflect the diverse communities we serve.