Network Operations Specialist (Previous Relevant Experince is Required)

JR United Kingdom; Peterborough; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading company as a Network Operations Specialist in Peterborough. You will support the NOC engineering team, ensuring incident resolution and managing critical network operations. This role offers a dynamic career with opportunities for growth and skill development in a diverse and inclusive environment.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Experience with 1st Line diagnostics and incident resolution.
• Experienced in supporting Enterprise and Service Provider Networks.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

Tools

Microsoft Office

Job description

Network Operations Specialist (Previous Relevant Experience is Required), Peterborough

Client: Telent

Location: Peterborough, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working alongside technical experts committed to making an impact. Be part of a high-performing team managing complex, critical work that keeps the nation's infrastructure connected and secure 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution according to procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

What you’ll do:

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Assign tickets to support and engineering teams, and other service providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management with providers, control teams, and field resources.
• Communicate with customers about network incidents.
• Collaborate with utility companies during power-related network issues.

Who you are:

Experienced in supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills across all levels of seniority.
• Proficiency with Microsoft Office.

What we offer:

A dynamic career across sectors, roles, and technologies, with opportunities for growth and skill development. We foster an inclusive culture that values diversity and individual contributions.

Additional benefits:

• 34 days holiday including public holidays, with buy/sell options, or 26 days plus holidays and buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Rewards.

Learn more about Telent:

Watch our Telent Video!

We are committed to diversity and inclusion, fostering a workplace where everyone can thrive and be themselves. Our teams reflect the diverse communities we serve.