Network Operations Specialist (Previous Relevant Experince is Required)

JR United Kingdom; Bournemouth; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading company as a Network Operations Specialist in Bournemouth. You will work closely with technical experts to ensure incident resolution aligns with procedures and KPIs, contributing to the nation's critical infrastructure connectivity and security.

Benefits

34 days holiday with buy/sell options

Company pension scheme

Family-friendly policies

Occupational health and wellbeing support

Discounts on cinema, dining, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding according to KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line Diagnostics

Tools

Microsoft Office

Job description

Network Operations Specialist (Previous Relevant Experience Required), Bournemouth

Client: Telent

Location: Bournemouth, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 5

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts who are proud of their impactful work. Be part of a high-performing team handling complex and critical tasks, helping to build and maintain the nation's critical infrastructure connectivity and security 24/7.

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

Responsibilities:

1. Handle incoming calls and emails, responding according to KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Assign tickets to technical support, field engineering, and other service providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management with providers, control teams, and field resources.
7. Communicate with customers about network incidents.
8. Collaborate with utility companies during power-related network issues.

Who you are:

Previous experience supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Key Requirements:

• Experience in 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise at all levels.
• Good knowledge of Microsoft Office.

What we offer:

A diverse career with opportunities to develop new skills and make an impact. We foster an inclusive culture that values diversity and ideas, ensuring everyone can thrive.

Additional benefits:

• 34 days holiday (including public holidays) with buy/sell options, or 26 days with similar options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health and wellbeing support.
• Discounts on cinema, dining, and shopping through Telent Reward scheme.

Learn more about Telent:

Watch our Telent Video!

We are committed to diversity and inclusion, creating an environment where everyone can be themselves and reach their potential. Our teams reflect the communities we serve, embracing diverse backgrounds and experiences.