Network Operations Specialist (Previous Relevant Experince is Required)

JR United Kingdom; Telford; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading company as a Network Operations Specialist in Telford, where you'll support critical infrastructure operations. You'll be part of a high-performing team, ensuring incidents are resolved efficiently while working on a 24/7 shift rota. This role offers opportunities for skill development and a commitment to diversity and inclusion.

Benefits

34 days holiday, including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, restaurants, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks.
• Experience within a NOC environment.

Responsibilities

• Handle incoming phone calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage Incident tickets, providing regular updates.

Skills

Communication

1st Line Diagnostics

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Network Operations Specialist (Previous Relevant Experience is Required), Telford

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Client:

Telent

Location:

Telford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Join a high-performing team doing complex and critical work to help build and maintain the nation's critical infrastructure connection and protection 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring all incidents are resolved per procedures and meeting contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

What you’ll do:

• Handle incoming phone calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Allocate/despatch tickets to technical support, field engineering groups, and other service providers.
• Manage Incident tickets, providing regular updates.
• Organise traffic management, coordinating with traffic management providers, regional control, and field resources.
• Communicate with customers regarding network incidents.
• Coordinate with utility companies during power loss issues.

Who you are:

You should have previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Excellent communication skills and ability to liaise with people at all levels.
• Good understanding of Microsoft Office packages.

What we offer:

A career at Telent offers opportunities across many sectors, roles, technologies, and clients, enabling you to develop new skills and make an impact. We are committed to fostering an inclusive culture that values diversity and encourages everyone to be themselves and thrive at work.

The additional benefits with this role:

• 34 days holiday, including public holidays, with options to buy or sell days, or 26 days plus holidays.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!

We are dedicated to creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves, and reach their full potential. Our teams should reflect the diverse communities we support.