Network Operations Specialist (Previous Relevant Experince is Required)

JR United Kingdom; Cardiff; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading company as a Network Operations Specialist in Cardiff. You will support the NOC engineering team, ensuring incident resolution and effective communication with customers. This role involves working on a 24/7 shift rota, handling critical network operations to maintain national infrastructure.

Benefits

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, restaurants, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks.
• Experience in a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding in accordance with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Network Operations Specialist (Previous Relevant Experience is Required), Cardiff

col-narrow-left

Client:

Telent

Location:

Cardiff, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

col-wide

Job Description:

Join our Engineering Team at Telent and be empowered to innovate and drive common solutions. Work closely with technical experts who take pride in their impactful work. Be part of a high-performing team handling complex and critical tasks, helping to build and maintain the nation's critical infrastructure connected and protected 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution in line with procedures and contractual KPIs. The role requires working on a 24/7, 365-day shift rota.

What you’ll do:

• Handle incoming calls and emails, responding in accordance with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Allocate/despatch tickets to technical support, field engineering, and other service providers.
• Manage incident tickets with regular updates.
• Organise traffic management, coordinating with providers, control teams, and field resources.
• Communicate with customers about network incidents.
• Coordinate with utility companies regarding power-related network issues.

Who you are:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience in 1st Line diagnostics and incident resolution.
• Good communication skills and ability to liaise with all levels of seniority.
• Proficiency in Microsoft Office packages.

What we offer:

A career at Telent offers opportunities across many sectors, roles, technologies, and clients, allowing you to develop, learn new skills, and make an impact. We are committed to creating an inclusive culture that values diversity and diverse ideas, enabling everyone to thrive and be themselves at work.

The additional benefits include:

• 34 days holiday (including public holidays) with options to buy or sell days, or 26 days plus public holidays with similar options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through the Telent Reward scheme.

Learn more about Telent:

Click here for the Telent Video!

We are dedicated to fostering an environment of diversity and inclusion, where everyone feels they belong, can be themselves, and are empowered to reach their full potential. Our people are at the heart of our business, reflecting the diverse communities we serve.