Network Operations Specialist (Previous Relevant Experince is Required)

JR United Kingdom; Colchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading company as a Network Operations Specialist in Colchester, where you'll support critical infrastructure connectivity and protection. Work in a dynamic NOC environment, handling incident resolution and customer communication while being part of a diverse team committed to inclusivity and skill development.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, restaurants, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Responsibilities

• Handle incoming phone calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line Diagnostics

Tools

Microsoft Office

Job description

Network Operations Specialist (Previous Relevant Experience is Required), Colchester

Client: Telent

Location: Colchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 5

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop common solutions, working closely with technical experts who are proud of their impactful work. Be part of a high-performing team handling complex and critical tasks to build and maintain the nation's critical infrastructure connectivity and protection 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incidents are resolved according to procedures and contractual KPIs. The role involves working on a 24/7 365-day shift rota.

What you’ll do:

• Handle incoming phone calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Allocate/despatch tickets to technical support, field engineering, and other service providers.
• Manage incident tickets with regular updates.
• Organise traffic management, coordinating with traffic management providers, regional control, and field resources.
• Communicate with customers about network incidents.
• Liaise with utility companies regarding power loss issues affecting the network.

Who you are:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Good communication skills and ability to liaise with people at all levels.
• Proficiency in Microsoft Office packages.

What we offer:

A career at Telent offers opportunities across many sectors, roles, technologies, and clients, enabling skill development and impactful work. We are committed to fostering an inclusive culture that values diversity and ideas, where everyone can thrive.

Additional benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!

We are dedicated to creating a diverse and inclusive environment where everyone feels they belong, can be themselves, and reach their full potential. Our teams reflect the diverse communities we serve.