Network Operations Specialist (Previous Relevant Experince is Required)

JR United Kingdom; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading company as a Network Operations Specialist in London. You will be part of a high-performing team responsible for maintaining critical infrastructure connectivity and security. The role involves managing incident tickets and collaborating with various stakeholders. We offer a dynamic career with opportunities for development, a supportive culture, and various benefits including generous holiday options and a company pension scheme.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts through Telent Reward scheme

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding according to KPIs.
• Create network incident tickets based on customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

Network Operations Specialist (Previous Relevant Experience is Required), London

Join our Engineering Team at Telent and be empowered to innovate and develop solutions, working closely with technical experts committed to impactful work. Be part of a high-performing team handling complex and critical tasks, helping to maintain the nation's critical infrastructure connectivity and security 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

Responsibilities:

• Handle incoming calls and emails, responding according to KPIs.
• Create network incident tickets based on customer reports.
• Action Service Requests.
• Assign tickets to technical support, field engineering, and other service providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management with relevant providers and teams.
• Communicate with customers about network incidents.
• Collaborate with utility companies regarding power-related network issues.

Candidate Profile:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience in 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise with diverse stakeholders.
• Proficiency in Microsoft Office.

What We Offer:

A dynamic career across various sectors, roles, technologies, and clients, with opportunities for development and skill enhancement. We are committed to fostering an inclusive culture that values diversity and encourages everyone to thrive.

Additional Benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with similar options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts through Telent Reward scheme.

Learn More:

Watch our Telent Video here.

We are dedicated to creating a diverse and inclusive environment where everyone feels valued and empowered to reach their potential. Our teams reflect the communities we serve, and we celebrate diverse ideas and backgrounds.