Network Operations Specialist (Previous Relevant Experince is Required)

JR United Kingdom; Ipswich; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading company as a Network Operations Centre Technician, supporting critical infrastructure through effective incident management and customer communication. This role involves working within a 24/7 shift rota, ensuring the network remains operational and secure.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, restaurants, and shopping

Qualifications

• Experienced in supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create and manage network incident tickets.
• Coordinate traffic management and liaise with relevant parties.

Skills

Communication

Tools

Microsoft Office

Job description

Network Operations Specialist (Previous Relevant Experience is Required), Ipswich

Client:

Telent

Location:

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Join Telent's Engineering Team as a Network Operations Centre (NOC) Technician. You'll support the NOC engineering team by managing incident tickets, coordinating traffic management, liaising with customers and utility companies, and working within a 24/7 shift rota to ensure the nation's critical infrastructure remains connected and protected.

What you’ll do:

1. Handle incoming calls and emails, responding in line with KPIs.
2. Create and manage network incident tickets.
3. Action Service Requests and allocate tickets.
4. Manage incident tickets with regular updates.
5. Coordinate traffic management and liaise with relevant parties.
6. Communicate with customers regarding network incidents.
7. Coordinate with utility companies during power-related network issues.

Who you are:

Experienced in supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Good communication skills and ability to liaise across different levels of seniority.
• Proficiency with Microsoft Office.

What we offer:

Opportunities for career development across sectors, roles, and technologies, with a focus on inclusivity and diversity. We support our team to thrive and grow.

The additional benefits with this role:

• 34 days holiday including public holidays, with options to buy or sell days.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!

We are committed to diversity and inclusion, fostering an environment where everyone can be themselves and reach their full potential.