Service Owner Specialist

Cadent Gas; Coventry; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Annual bonus

Pension Scheme double matched up to a

25 days holiday

Extra day off

Career development

Flexible working

ED&I commitments

Family policies

Retail discounts

Gym access

Job summary

Cadent Gas is seeking a Service Owner Specialist to own end-to-end delivery and performance of IT services across a designated product line. You will manage third-party providers, ensure 24/7 service availability, coordinate incident resolution, and drive continuous improvement to meet business needs.

You will influence senior stakeholders, lead service reviews, audits and reporting, and work across IT, business, and supplier teams to deliver reliable, secure, and customer-focused services for

Qualifications

• Extensive IT service management experience in a multi-sourced environment.
• Strong background in managing third-party service providers and SLAs.
• ITIL Foundation qualification (minimum).
• Proven ability to lead, influence, and manage change.
• Excellent communication skills with the ability to translate technical issues into business language.
• Experience with PRINCE2 and Agile methodologies.
• Strong customer service ethos and stakeholder engagement skills.

Responsibilities

• Own the performance and integrity of critical IT services.
• Ensure 24x7x365 service availability and rapid incident resolution.
• Collaborate with senior stakeholders and vendors to drive improvements.
• Lead service reviews, audits, and performance reporting.
• Work across IT, business, and supplier teams to deliver results.

Skills

IT service management

Third-party management

ITIL Foundation

Change leadership

Stakeholder engagement

Communication skills

PRINCE2 and Agile

Education

ITIL Foundation certification

Job description

Own the service. Drive the experience. Deliver excellence.

As our Service Owner Specialist, you'll be accountable for the end-to-end delivery and performance of IT services across a designated product line. From managing third-party providers to ensuring 24/7 service availability, you'll be the go-to expert for operational excellence, incident resolution, and continuous improvement.

This is a high-impact role where your leadership, technical insight, and stakeholder engagement will shape how Cadent delivers reliable, secure, and customer-focused IT services.

Why you'll love this role

• Service Leadership - Own the performance and integrity of critical IT services.
• Operational Impact - Ensure 24x7x365 service availability and rapid incident resolution.
• Strategic Influence - Collaborate with senior stakeholders and vendors to drive improvements.
• Continuous Improvement - Lead service reviews, audits, and performance reporting.
• Cross-Functional Collaboration - Work across IT, business, and supplier teams to deliver results.

What you'll bring:

• Extensive IT service management experience in a multi-sourced environment.
• Strong background in managing third-party service providers and SLAs.
• ITIL Foundation qualification (minimum).
• Proven ability to lead, influence, and manage change.
• Excellent communication skills with the ability to translate technical issues into business language.
• Experience with PRINCE2 and Agile methodologies.
• Strong customer service ethos and stakeholder engagement skills.

At Cadent, we're thrilled to be part of the future of UK energy!

We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.

We're making a difference through innovation and new ways of working. Together, we're shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do.

What's In It for You

Here at Cadent, we recognise that our people are truly unsung heroes. Quietly confident, delivering every day - that's why we're committed to supporting our people to get the best out of themselves. For this role, we offer:

• Annual bonus
• Pension Scheme double matched up to a total of 18% of salary
• 25 days holiday, plus statutory days, and an option to buy more
• An extra day off each year to celebrate life's special moments
• Career development with funded learning options
• Flexible working and strong ED&I commitments
• Generous family policies and flexible benefits
• Retail discounts, gym access, and more

We support a healthy work-life balance and are open to flexible working options.

Diversity and Inclusion

Don't meet every requirement? No problem! If you're excited about this opportunity but your experience doesn't align perfectly with every qualification mentioned, we would still love for you to submit your application - you may just be the right person for this role or other opportunities at Cadent.

We value diversity and are committed to being an equitable employer. Our employee communities - Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men's Engagement Network (M.E.N) - can't wait to welcome you!

As a proud Disability Confident Leader, we guarantee to interview all disabled applicants who meet the minimum essential criteria for the vacancy. Please let us know if you require any reasonable adjustments at any stage of the recruitment process and we will ensure that support is provided.

Be part of something big. Help shape the future of gas for generations to come.