Support Engineer -Repair

Cadent Foundation; Wymondham; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Company van

Monthly performance bonus up to £375

Industry-leading pension

Gym membership

Virtual GP access

Funded learning and development

Long-term career prospects

Job summary

Cadent is seeking a Support Engineer - Repair to support frontline repair work around Wymondham and surrounding areas. You will work with Team Leaders to assist emergency response, repairs and network maintenance, contributing to safe, reliable services for customers.

Based in the Norwich/Suffolk area, you will gain hands-on experience while upholding safety standards and company procedures, with a clear path for long-term career development in the utility sector.

Qualifications

• Full UK driving licence required.
• Demonstrated commitment to safety and company procedures.
• Customer-focused and team-oriented approach.
• Willingness to work outdoors and perform physical tasks.

Responsibilities

• Support frontline repair activities across the gas network.
• Attend gas escapes and assist with repairs.
• Work with Team Leaders and operations to deliver safe, compliant services.
• Participate in standby rota (1-in-6) and call-out responsibilities.

Skills

Driving Licence

Customer Focus

Teamwork

Safety Mindset

Practical/Outdoor Work

Flexibility

Job description

Title: Support Engineer -Repair

Location: Wymondham and surrounding areas

Advertised Salary: £28,443 to £30,111 per annum

Job Function: Field Force

Working Hours: 40

Location Type: Depot Based

Contract Type: Permanent

Posting End Date: Monday 28th September

Support the frontline work that keeps our customers safe and our network running

As our Support Engineer, you'll play a key role in supporting frontline repair activities across our gas network. This isn't just about responding to gas escapes – it's about helping deliver safe, efficient and reliable services for the millions of customers who depend on us every day.

Based in and around the Norwich/Suffolk area, you'll work closely with a Team Leader and wider operational teams to support emergency response, repairs and network maintenance activities. You'll gain valuable hands‑on experience while helping to protect our infrastructure, support customers and maintain high standards of safety and compliance.

This is a fantastic opportunity for someone who enjoys practical work, thrives in a team environment and is looking to build a long‑term career within a vital industry.

As this role requires the use of respiratory protective equipment, you'll need to be clean shaven each day in line with health and safety requirements. The role also includes participation in a 1‑in-6 standby rota and associated call‑out responsibilities.

Why You'll Love This Role:

• Frontline Network Support – Attend gas escapes and support repair activities that help keep customers and communities safe.
• Varied Operational Work – Assist with groundwork, excavations, reinstatements and a range of network maintenance activities.
• Safety First – Promote safe working practices, using appropriate signing, lighting, guarding and cable avoidance techniques.
• Team Collaboration – Work closely with Team Leaders and operational colleagues to deliver high‑quality services.
• Network Protection – Support patrol and plant protection activities that help safeguard Cadent assets.
• Career Development – Benefit from structured training, funded learning and excellent opportunities to progress your career.
• Reward & Benefits – Receive a company van, monthly performance bonus opportunities, excellent pension contributions and access to a wide range of employee benefits.

What You'll Bring:

• Customer Focus – A passion for delivering excellent service and supporting customers when they need it most.
• Positive Attitude – Enthusiastic, reliable and motivated to learn and develop.
• Safety Mindset – Commitment to working safely and following company procedures.
• Teamwork Skills – Ability to work collaboratively within a high‑performing operational team.
• Practical Capability – Comfortable working outdoors and undertaking physical activities, including excavations and reinstatement work.
• Flexibility – Willingness to participate in a standby rota on a 1‑in‑6 rotation.
• Driving Licence – A full UK driving licence is essential.

What You'll Get In Return:

• Basic salary of £28,443 during training, increasing to £30,111 when fully qualified.
• Monthly performance bonus of up to £375.
• Company van.
• Free gym membership through our Gympass scheme.
• Industry‑leading pension scheme.
• Virtual GP access.
• Funded learning and development opportunities.
• Excellent long‑term career prospects within Cadent.

What’s In It For You

• Monthly incentive bonus.
• Company van (used for work purposes only).
• Pension Scheme double matched up to a total of 18% of salary.
• 25 days holiday, plus statutory days, and an option to buy more.
• An extra day off each year to celebrate life’s special moments.
• Career development with funded learning options.
• Flexible working and strong ED&I commitments.
• Generous family policies and flexible benefits.
• Retail discounts, gym access, and more.

Diversity and Inclusion

• We value diversity and are committed to being an equitable employer. Our employee communities – Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men’s Engagement Network (M.E.N) – can’t wait to welcome you.
• As a proud Disability Confident Leader, we guarantee to interview all disabled applicants who meet the minimum essential criteria for the vacancy.
• Please let us know if you require any reasonable adjustments at any stage of the recruitment process and we will ensure that support is provided.
• We support a healthy work‑life balance and are open to flexible working options.

At Cadent, we’re thrilled to be part of the future of UK energy! We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050. We’re making a difference through innovation and new ways of working. Together, we’re shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do.