Neighbourhood & Tenancy Officer | Flexible Working

Bromsgrove and Redditch Councils; Redditch; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Pension

Flexible working

Employee Assistance Programme

Discount platform benefits

Job summary

Bromsgrove and Redditch Councils are seeking a Neighbourhood and Tenancy Officer to manage a portfolio of properties within defined neighbourhoods. You will ensure tenancies and leases are administered in line with legislation and council policies, delivering high standards of service to residents.

You will act as a key stakeholder in the local community, address anti-social behaviour, and coordinate enforcement where required, including court processes and witness testimony.

Qualifications

• Minimum Level 2 qualifications in subjects relevant to the role.
• Working towards Level 3 qualification related to housing management and social housing practice.
• At least 2 years demonstrable experience in the social housing sector or a customer facing service.

Responsibilities

• Manage a portfolio of properties in defined neighbourhoods within the Borough.
• Ensure neighbourhoods are clean, healthy and safe places to live.
• Administer tenancies and leases in line with legislation, policy and procedure.

Skills

Communication

Customer service

Community engagement

Education

Level 2 qualification in housing/social housing

Level 3 qualification related to housing management

Job description

Bromsgrove and Redditch Councils are seeking a Neighbourhood and Tenancy Officer to manage a portfolio of properties within defined neighbourhoods. You will ensure tenancies and leases are administered in line with legislation and council policies, delivering high standards of service to residents.

You will act as a key stakeholder in the local community, address anti-social behaviour, and coordinate enforcement where required, including court processes and witness testimony.