Neighbourhood and Tenancy Officer

Bromsgrove and Redditch Councils; Redditch; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Pension

Flexible working

Employee Assistance Programme

Discount platform benefits

Job summary

Bromsgrove and Redditch Councils are seeking a Neighbourhood and Tenancy Officer to manage a portfolio of properties within defined neighbourhoods. You will ensure tenancies and leases are administered in line with legislation and council policies, delivering high standards of service to residents.

You will act as a key stakeholder in the local community, address anti-social behaviour, and coordinate enforcement where required, including court processes and witness testimony.

Qualifications

• Minimum Level 2 qualifications in subjects relevant to the role.
• Working towards Level 3 qualification related to housing management and social housing practice.
• At least 2 years demonstrable experience in the social housing sector or a customer facing service.

Responsibilities

• Manage a portfolio of properties in defined neighbourhoods within the Borough.
• Ensure neighbourhoods are clean, healthy and safe places to live.
• Administer tenancies and leases in line with legislation, policy and procedure.

Skills

Communication

Customer service

Community engagement

Education

Level 2 qualification in housing/social housing

Level 3 qualification related to housing management

Job description

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.

The role -

• Haveresponsibilityformanagingaportfolioofpropertiesindefinedneighbourhoods within the Borough.
• Ensuringtheneighbourhoods we manageareclean, healthy, and safe places where people want to live.
• Ensure that tenancies and leases are effectively and professionally managed in strict accordance with legislation, policy, and procedure.

Key Requirements -

• Take full ownership and accountability for your neighbourhood, acting as a key stakeholder in the local community.
• Take responsibility for addressing reports of anti-social behaviour and ensuring all cases are dealt with diligently through our internal processes.
• When enforcement cases are escalated take full autonomy and responsible for instructing and coordinating all enforcement cases from initial report, agreeing legal remedies, instructing solicitors, preparing court bundles, and instructing Solicitors/Counsel when attending court. In addition, you will be required to attend court and provide in-person witness evidence.
• Ensure all matters relating to the management of tenancies and leases are dealt with promptly, in accordance with legislation, policy, and procedure whilst ensuring a high degree of integrity and professional standards are always maintained.

Skills & experience -

• Minimum Level 2 qualifications in subjects relevant to the role
• Have, be working towards, or willing to work towardsLevel 3 qualification related to housing management and social housing practice
• At least 2 years demonstrable experience working in the social housing sector, or other relevant customer facing service, demonstrating transferable skills or lived experience

Additional Information

The Councils offer a range of staff benefits:

• pension
• generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
• flexible working, where appropriate
• Employee Assistance Programme
• access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more

Please note that the Council does not offer Sponsorship to work in the UK.

Attached documents

Neighbourhood and Tenancy Officer.pdf