Neighbourhood Officer – Housing & Community Impact

Platform Housing Group; Worcester; On-site; GBP 23,000 - 38,000; Full time

Benefits offered by this job

Annual leave up to 28 days

Family-friendly policies

Medicash membership

Health Cash Plan

Pension up to 12%

Learning & Development

EV salary sacrifice

Wellbeing discounts

Job summary

Platform Housing Group is looking for a Neighbourhood Officer to join our Localities team, delivering housing management services across the Severn locality. You will work flexibly across Worcestershire, Wychavon and Gloucestershire, helping customers with tenancies and promoting sustainable living in the community.

The role involves visiting customers, inspecting estates, handling tenancy issues including ASB and safeguarding, and supporting colleagues with casework and community engagement.

Qualifications

• Experience in social housing tenancy management, ASB and safeguarding.
• Proactive, organised and able to prioritise time.
• Experience with housing management systems and data records.
• Excellent communication and a customer-focused approach.
• Regular travel across Worcestershire, Wychavon and Gloucestershire; driving licence and own car required.
• Basic DBS check is required.
• Based in or near the Worcestershire area.

Responsibilities

• Visiting customers to provide advice, review tenancies and identify problems.
• Regularly inspecting estates and reporting health and safety or safeguarding concerns.
• Developing strong relationships with local communities and other agencies.
• Assist Neighbourhood Officers with workload management and cover.
• Maintain accurate customer, tenancy and case records.

Skills

Social housing experience

ASB & safeguarding experience

Customer service orientation

Communication skills

Driving licence

Job description

Platform Housing Group is looking for a Neighbourhood Officer to join our Localities team, delivering housing management services across the Severn locality. You will work flexibly across Worcestershire, Wychavon and Gloucestershire, helping customers with tenancies and promoting sustainable living in the community.

The role involves visiting customers, inspecting estates, handling tenancy issues including ASB and safeguarding, and supporting colleagues with casework and community engagement.