Neighbourhood and Tenancy Officer

WMJobs; England; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Pension

25 days annual leave plus bank/public

Flexible working

Employee Assistance Programme

Access to employee benefits platform

Job summary

The Councils are seeking a Neighbourhood and Tenancy Officer to manage a portfolio of properties and ensure high standards across defined neighbourhoods in Bromsgrove and Redditch. You will enforce tenancy practices and ensure compliance with legislation.

You will work in a customer-facing role within the social housing sector, building strong community links and coordinating enforcement cases as required, including court appearances and witness support.

Qualifications

• Minimum Level 2 qualifications in subjects relevant to the role.
• Working towards Level 3 qualification related to housing management and social housing practice.
• At least 2 years demonstrable experience in the social housing sector or other relevant customer facing service.

Responsibilities

• Manage a portfolio of properties in defined neighbourhoods within the Borough.
• Ensure neighbourhoods are clean, healthy and safe places to live.
• Ensure tenancies and leases are managed in line with legislation, policy and procedure.
• Address reports of anti-social behaviour, coordinating enforcement when required and attending court as needed.

Skills

Customer service

Communication

Social housing experience

Customer facing service

Education

Level 2 qualifications

Level 3 qualification in housing management

Job description

Bromsgrove and Redditch Councils, Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.

The role -

• Have responsibility for managing a portfolio of properties in defined neighbourhoods within the Borough.
• Ensuring the neighbourhoods we manage are clean, healthy, and safe places where people want to live.
• Ensure that tenancies and leases are effectively and professionally managed in strict accordance with legislation, policy, and procedure.

Key Requirements -

• Take full ownership and accountability for your neighbourhood, acting as a key stakeholder in the local community.
• Take responsibility for addressing reports of anti-social behaviour and ensuring all cases are dealt with diligently through our internal processes.
• When enforcement cases are escalated take full autonomy and responsible for instructing and coordinating all enforcement cases from initial report, agreeing legal remedies, instructing solicitors, preparing court bundles, and instructing Solicitors/Counsel when attending court. In addition, you will be required to attend court and provide in-person witness evidence.
• Ensure all matters relating to the management of tenancies and leases are dealt with promptly, in accordance with legislation, policy, and procedure whilst ensuring a high degree of integrity and professional standards are always maintained.

Skills & Experience -

• Minimum Level 2 qualifications in subjects relevant to the role
• Have, be working towards, or willing to work towards Level 3 qualification related to housing management and social housing practice
• At least 2 years demonstrable experience working in the social housing sector, or other relevant customer facing service, demonstrating transferable skills or lived experience

Additional Information

The Councils offer a range of staff benefits:

• pension
• generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
• flexible working, where appropriate
• Employee Assistance Programme
• access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more

What Next

Need further information? please contact Greg Doehler (recruiting manager) on 01527 587000 or email [e-mail] or email [e-mail]

Interviews will take place on 10th and 11th of December 2026

Please note that the Council does not offer Sponsorship to work in the UK.

For a full list of our current vacancies why not visit our WM Jobs Recruiter Page

Attached documents

Neighbourhood and Tenancy Officer.pdf