Neighbourhood / Housing Officer

Saffron Housing Trust Ltd; Hartford; On-site; GBP 34,000 - 42,000; Full time

Job summary

Saffron Housing Trust Ltd invites applications for a proactive Neighbourhood Officer to support tenants, safeguard communities and resolve tenancy issues. You will work across neighbourhoods, partner agencies and colleagues to create safer places to live and improve lives.

You'll build relationships with tenants and stakeholders, manage complex ASB and safeguarding cases, undertake home visits and keep accurate records.

Qualifications

• Experience working with multiple agencies (Police, Social Services, Mental Health)
• Ability to gather evidence and take enforcement action for ASB cases
• Safeguarding concerns assessment and appropriate referrals
• Supporting vulnerable tenants with complex needs
• Managing high-risk situations with escalation when needed
• Carrying a complex caseload and prioritising competing demands
• Undertaking home visits and community-based casework
• Maintaining accurate case records and documenting decisions

Responsibilities

• Manage tenancy, neighbourhood and ASB cases
• Build relationships with tenants and stakeholders
• Collaborate with partner agencies to resolve issues
• Support vulnerable tenants and promote tenancy sustainment
• Take action to create safer communities

Skills

Multi-agency collaboration

ASB case management

Safeguarding

Casework under pressure

Professional judgement

Job description

We're looking for a proactive Neighbourhood Officer to join our team and help make a positive impact across our neighbourhoods. In this varied and rewarding role, you'll work closely with tenants, partner agencies, and colleagues to support vulnerable individuals, safeguard communities, and resolve complex tenancy issues and anti-social behaviour. No two days are the same, and you'll play a key role in improving the lives of those who live in our homes.

What you'll be doing:

• Managing tenancy, neighbourhood and anti-social behaviour (ASB) cases.
• Building strong relationships with tenants and community stakeholders.
• Working collaboratively with partner agencies to resolve complex issues.
• Supporting vulnerable tenants and promoting tenancy sustainment.
• Taking action to create safer, stronger communities.

What will you bring:

You’ll have experience and confidence in:

• Working with multiple agencies, including Police, Social Services and Mental Health Services.
• Managing ASB cases, including evidence gathering and enforcement action.
• Managing safeguarding concerns and cases, including assessing risk and making appropriate referrals.
• Supporting and managing cases involving vulnerable tenants with complex needs.
• Managing challenging and high-risk situations, using professional judgement and appropriate escalation.
• Carrying a complex caseload, prioritising competing demands and progressing cases to resolution.
• Undertaking home visits and community-based casework, including situations where there may be conflict or risk.
• Maintaining accurate, professional case records and documenting decisions, actions and outcomes.

You'll be part of a supportive team that values compassion, accountability and community impact. In return, you'll have the opportunity to develop your skills, take ownership of your work and help create places where tenants are proud to live.

Please note this role is subject to a basic DBS check £38,000 per annum