Neighbourhood Services Officer

Ocean Housing Group; St. Austell; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

27 days holiday

Professional membership fees paid

Company sick pay

Pension with death in service

Home office work payment

Medicash health plan

Cycle to work scheme

Rewards & recognition programme

On-site parking

Employee assistance programme

Family-friendly policies

Job summary

Ocean Housing Group in St Austell, Cornwall, is seeking a Neighbourhood Services Officer. You will manage a designated patch of tenancies, deliver estate and tenancy management, and build strong relationships with tenants and local agencies.

You will respond to tenancy issues, support vulnerable customers with empathy, and help shape neighbourhood initiatives. This is a fixed-term role with a regional travel requirement.

Qualifications

• Dealing with customers in challenging or sensitive situations.
• Delivering face-to-face customer service.
• Administration and accurate record-keeping.

Responsibilities

• Deliver high-quality estate and tenancy management services.
• Build strong relationships with tenants, partners and local agencies.
• Carry out tenancy visits, inspections, and support sustainability.
• Respond proactively to tenancy breaches, ASB, safeguarding and housing issues.
• Support vulnerable customers with empathy and professionalism.
• Help shape neighbourhood improvements and community initiatives.
• Be an ambassador for Ocean Housing and our values every day.

Skills

Customer-focused

Resilient and empathetic

Strong communicator

Organised and proactive

Team player

IT-literate

Education

A Level or Level 3 equivalent

CIH housing qualification desirable

Tools

MS Office

Case management systems

Job description

The Vacancy

Location: St Austell, Cornwall (with travel across the region)

Salary: £31,572 per annum

Contract: Fixed term contract ending 31st of March 2028

Hours: 37 Hours per week

Make a real difference in Cornish communities.

Are you passionate about people, community, and creating safe, thriving neighbourhoods? Do you thrive in a role where every day is different - where your work truly matters?

About Ocean Housing

At Ocean Housing, we’re proud to provide quality homes and meaningful support to over 5,000 residents across Cornwall. We’re now looking for a Neighbourhood Services Officer to join our dedicated Neighbourhood Services team and help us deliver exceptional tenancy and community services.

Why Ocean Housing?

As a leading Cornish housing provider, we’re committed to:

• Putting customers at the heart of everything we do
• Building strong, safe communities
• Supporting our teams with training, wellbeing, and development
• Promoting equality, diversity, and inclusion
• Working collaboratively to deliver high-quality housing services

About the Role

As a Neighbourhood Services Officer, you’ll manage a designated patch of tenancies and play a vital role in supporting residents, tackling issues, and helping our communities flourish.

You will:

• Deliver high-quality estate and tenancy management services
• Build strong relationships with tenants, partners and local agencies
• Carry out tenancy visits, inspections, and support sustainability
• Respond proactively to tenancy breaches, ASB, safeguarding and housing issues
• Support vulnerable customers with empathy and professionalism
• Help shape neighbourhood improvements and community initiatives
• Be an ambassador for Ocean Housing and our values every day

This is a fast-paced, rewarding role where no two days are the same - and where your contribution has a direct positive impact on people's lives.

What We're Looking For

We’re seeking someone who is:

• Customer-focused - passionate about delivering excellent service
• Resilient and empathetic - calm under pressure and sensitive to residents' needs
• A strong communicator - confident, clear and professional
• Organised and proactive - able to manage a busy caseload
• A team player - supportive, collaborative and positive
• IT-literate - confident in using MS Office and case management systems

Essential Experience Includes:

• Dealing with customers in challenging or sensitive situations
• Delivering face-to-face customer service
• Administration and accurate record-keeping

A Level (or Level 3 equivalent) is required.

Housing-related qualifications or CIH membership are desirable, but not essential.

Other Requirements

• Ability to travel independently across Cornwall
• Emotional resilience
• Flexibility, initiative and a positive approach to change

Why You'll Love This Role

You’ll be joining a friendly, passionate, purpose-driven organisation where your voice is valued, your wellbeing matters and your development is supported.

Working at Ocean Housing means being part of something bigger - helping people feel safe, supported and proud of their homes and neighbourhoods.

What are our benefits?

• 27 days holiday + bank holidays
• Professional membership fees paid
• Company sick pay scheme
• Workplace pension with death in service benefit
• Home office work payment
• Medicash health plan (including dental & optical)
• Cycle to work scheme
• Rewards & recognition programme
• On-site parking
• Employee assistance programme
• Family-friendly policies

Key Dates:

• Closing Date: Sunday 11th of October 2026 at Midnight
• Interview Date: Monday 19th of October 2026 (face to face, Stennack House, St Austell)

The Company

Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice 'Choice Based Lettings' scheme.

At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in.

Mission Statement

"To be an innovative provider of quality homes and services, with residents and staff at the heart of Ocean, and Ocean at the heart of the community."

Values

• Honest, Enthusiastic and Always Positive
• Passionate about Customer Service
• Quality and Value in all we do
• Innovative, Ambitious and Brave for the future of our Business, Customers and Communities

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2022 Award

Winner Best Place to Work at Cornwall Business Awards 2022 Sponsored by the Skills Hub

"This is a really challenging sector to work in and Ocean Housing Group have really gone above and beyond to support their workforce. They really show strong leadership from above in putting their employees first and the level of engagement they get from everyone in their teams is commendable, with really high number of team members taking part in surveys, consultancy and feedback. The Ocean Housing Group have also invested in the continual improvement of their staff, services and benefits to ensure that staff consistently feel invested in and valued - Well Done!"