Community Housing Officer

Teign Housing; Highweek; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Private Health Care membership

Flexible Agile Working

Pension contributions

Job summary

Teign Homes is seeking a Community Housing Officer to help deliver cleaner, greener and safer neighbourhoods, conducting regular property inspections and addressing tenancy breaches. You will support lettings sign-ups, rents visits and coordinate access for safety checks with contractors.

The role requires building relationships with diverse customers and meeting targets with diplomacy and problem-solving. A flexible, person‑centred approach is essential in this Investor in People Platinum

Qualifications

• Experience in social housing is preferred.
• Ability to meet stretching targets and manage varied duties.
• Familiarity with housing legislation is a plus.

Responsibilities

• Inspect estates regularly and address property conditions, antisocial behaviour or tenancy breaches.
• Conduct Keeping In Touch visits with residents at their homes twice yearly.
• Assist Lettings Co-ordinator with viewings and sign-ups for new residents.
• Support rents team with home visits and tenancy management tasks.
• Coordinate with repairs company to access properties for gas/electrical tests and other statutory works.

Skills

Relationship building

Customer service

Problem solving

Diplomacy

Job description

Help us turn great homes into great places to live.

At Teign Homes, we're driven by a simple but powerful mission: to provide good quality homes for our residents and rewarding, flexible careers for our people. As a thriving social landlord with over 200 dedicated professionals across Teign Homes and Templer Home Build, we proudly own and manage more than 4,000 homes across Teignbridge, the South Hams, East Devon, Mid Devon, West Devon, and Exeter.

We don't just offer housing—we create communities. Our commitment goes beyond bricks and mortar. We deliver high-quality homes and personalised guidance that empower individuals and families to thrive.

Why Work With Us?

• Be part of a purpose led organisation making a real impact
• Join a supportive, forward-thinking team
• Enjoy career flexibility, growth, and meaningful work

We believe everyone deserves a safe, affordable, and welcoming place to call home. If you share our passion for building vibrant communities and delivering services that truly matter, we'd love to hear from you.

We're now looking for a Community Housing Officer to join our dynamic team.

Bring your skills, your ideas, and your drive—and help us shape the future of housing in Devon.

About the Community Housing Officer role

Helping us deliver cleaner, greener and safer neighbourhoods, you will undertake regular inspections of our estates and actively address any property condition concerns, antisocial behaviour or breaches of tenancy condition. You will carry out two yearly Keeping In Touch Visits with residents in their home. You will be pivotal in working towards keeping the company compliant, by helping our repairs company to access properties for appointments such as gas safety tests, electrical safety tests and other statutory repairs and works required. You will be providing community charters and events for the residents in your area. You will assist our Lettings Co-ordinator, by completing viewings and sign ups for new residents and you will assist the rents team with home visits, plus many more tenancy management tasks.

Alongside sound experience of social housing, you should bring a proven ability to build good relationships with diverse customers and a demonstrable flair for meeting stretching targets. This is an extremely varied role, where no two days are the same, therefore being able to prioritize and being adaptable are crucial in this role. If you're familiar with housing legislation, so much the better, but it's your diplomacy, determination, desire to work in a role that helps others, and talent for problem-solving that will make the difference every day.

As an Investor in People Platinum organisation, you will be joining a company that creates a supportive high-performance culture.

You can also expect to enjoy an excellent benefits package, including:

• 25 days annual leave + bank holidays
• Discretionary Leave between Christmas and the New Year period
• Generous employer contributions towards your pension (including death in service), any employee who increase their contribution to 5% or above will receive an employer contribution of one and a half times their contribution up to a maximum employer contribution of 15%
• Private Health Care membership (if applicable)
• Flexible Agile Working
• Salary Sacrifice Scheme (optional)
• Reimbursement of the cost of a professional membership fee
• Employer contributions towards gym membership
• Employer contribution every two years towards eye examination for those who use computers significantly as part of their work
• Up to 25% off selected O2 airtime contracts
• Microsoft Home Use Programme available to all staff
• Employee Assistance Programme provided by Health Assured
• Westcountry Savings and Loans Scheme
• Recognition for Long Service (if applicable)

Teign Homes is committed to its policy on equality and diversity and we welcome applications from all sections of the community. Registered charity no. 1112196.