Neighbourhood Housing Officer

Park Avenue Recruitment; Worthing; On-site; GBP 28,000 - 34,000; Full time

Job summary

Park Avenue Recruitment is seeking a Neighbourhood Housing Officer for two opportunities on the Sussex coast, including Worthing. This 6-month contract offers both full-time and part-time posts with varied duties across tenancy management and community safety.

You will handle tenancy visits, estate inspections, ASB investigations, safeguarding referrals, and partnership work, delivering strong resident service and prompt problem solving.

Qualifications

• Previous housing or tenancy management experience.
• Strong communication and customer service skills.
• Ability to manage a varied workload and prioritise effectively.
• Full UK driving licence and access to a vehicle.

Responsibilities

• Tenancy management and tenancy sustainment.
• Estate inspections and neighbourhood management.
• Anti-Social Behaviour and tenancy breach investigations.
• Safeguarding concerns and referrals.
• Resident engagement and community involvement.
• Partnership working with external agencies and support services.
• Maintaining accurate records and case management.

Skills

Tenancy management

Estate inspections

ASB investigations

Safeguarding

Resident engagement

Partnership working

Record keeping

Tools

MS Office

Job description

Neighbourhood Housing Officer

6-Month Contract | Full time and Part time post available

Two opportunities available based on the Sussex coast : 37 hours per week & 22.5 hours per week

The Role

You’ll manage your own neighbourhood patch, acting as a key point of contact for residents and helping to create safe, well-managed communities. No two days will be the same. One day you could be carrying out tenancy visits and estate inspections, and the next you might be supporting a vulnerable resident, investigating an ASB case or working with partner agencies to resolve a neighbourhood issue.

• Tenancy management and tenancy sustainment


• Estate inspections and neighbourhood management


• Anti-Social Behaviour and tenancy breach investigations


• Safeguarding concerns and referrals


• Resident engagement and community involvement


• Partnership working with external agencies and support services


• Maintaining accurate records and case management

This is a highly visible role, with plenty of resident contact and opportunities to make a real impact.

About You

We’re looking for someone who genuinely cares about delivering a great service to residents. You’ll be confident building positive relationships, handling challenging conversations professionally and finding practical solutions to complex issues.

You’ll ideally have experience in housing management, neighbourhood management, tenancy management or a similar customer-facing role. Experience dealing with ASB, tenancy sustainment, safeguarding or vulnerable residents would be advantageous, but most importantly you’ll have the right attitude, excellent communication skills and a proactive approach to problem-solving.

You’ll be organised, resilient and comfortable managing a busy caseload while maintaining a strong focus on customer service.

Requirements

• Previous housing or tenancy management experience


• Strong communication and customer service skills


• Ability to manage a varied workload and prioritise effectively


• Good IT and record-keeping skills


• Full UK driving licence and access to a vehicle