Community Safety Officer

Beyond Housing; Redcar; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Agile working

39 days holiday including bank

Real Living Wage

Competitive pension scheme

Health cash plan

Cycle to work

Electric vehicle lease

Job summary

Beyond Housing is hiring a Community Safety Officer to lead tenancy enforcement and manage complex anti-social behaviour cases with full ownership. You will build multi-agency relationships and proactively resolve issues to support the housing team in delivering a first-class service to customers.

The role requires a proactive, customer-first approach, strong leadership, and a collaborative mindset to work with Local Authority and Police colleagues for safer communities.

Qualifications

• ASB case management experience and understanding of enforcement powers.
• Strong interpersonal skills and ability to lead and work within a team.
• Efficient in building multi-agency relationships and proactive problem solving.

Responsibilities

• Lead tenancy enforcement and litigation with full case ownership.
• Develop multi-agency relationships to resolve anti-social behaviour.
• Support Housing team to deliver a high-quality service to customers.

Skills

ASB case management

Enforcement powers

Stakeholder engagement

Team leadership

Customer-focused

Collaboration with Local Authority/Pol

Job description

We are looking for a Community Safety Officer to lead on tenancy enforcement and litigation with full case ownership management of complex and high level anti-social behaviour cases.

In the role, you will develop multi-agency relationships and taking a proactive approach to resolving anti-social behaviour within our communities and support the housing team to deliver a first-class service to our customers.

The role is pivotal in continuing to improve the service we deliver, providing reliable quality services, affordable homes where people feel safe and secure and creating places where people are proud to live and are part of a community.

The successful candidates will have:

• Positive customer first approach
• Passion to support Communities to be a thriving, strong and safe environment
• Effective leader and team worker supporting Housing officers
• Committed to continuous improvement in learning journey and the services of the department
• Collaborate approach - Working closely with partners including the Local Authority & Police
• ASB Case management experience & understanding of enforcement powers.

Closing date for applications is Wednesday 30 September 2026, applications will be reviewed throughout the duration of the advert, and we may close it early should enough applications be received. We are not working with recruitment agencies on this vacancy.

Who is Beyond Housing?

Our story began in 2018 and we’d like you to be part of our future. With over 15,000 homes, 30,000 customers and 750 colleagues, we're changing lives every day. Our mission is simple; to provide homes customers want, services they value, delivered by people who care. We want to help our customers and communities to succeed and thrive. Considerate, collaborative, ambitious and accountable – that’s just our way of life.

Our offices are more than just the space we work in. We encourage inspiration, creativity and productivity in a relaxed and comfortable environment. We’re looking for people who are travelling in the same direction when it comes to the way we work, live our values and deliver our services. Our reward and recognition offer is pretty impressive too!

We have ambitious plans for further growth and impact, and we need the right people to take this leap with us. It may be challenging at times, but you can be assured that it is going to be rewarding and inspiring. After all, we are changing lives, every day, in all that we do.

Our values and extremely important to us and we want all our colleagues to really live our values every day, we are looking for candidates who show they have the skills to do the role and are aligned with our values.

At Beyond Housing, we are committed to ensuring that all applicants are treated fairly throughout our recruitment and selection processes and are not discriminated against on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Why choose us?

The team here at Beyond Housing genuinely cares about the work we do to transform the lives of our customers. We think this is a pretty big reason to love your career at Beyond Housing, and that’s why our benefits package shows Beyond Housing genuinely cares about its teams too.

Here are some details of our employment package:

• Agile working – to give you that positive work-life balance. This enables you to work up to two days from home (if your role is suitable for that) after you have settled in and learned the ropes
• Generous holiday entitlement (up to 39 days including bank holidays after 5 years’ service) with the ability to purchase more if you wish
• Impressive salaries that match the market rate, with a commitment to an annual cost of living rise
• Commitment to paying the Real Living Wage as defined by the Living Wage Foundation
• Competitive pension scheme with generous employer contributions, to help you plan financially for your retirement
• Life assurance to look after your loved ones should the worst happen to you, and generous time off for bereavement if the worst happens to your loved ones
• Health cash plan, to claim back basic medical expenses such as optical, dental, and complementary therapies, along with free flu jabs to keep you tip-top
• A much-needed caffeine boost with free tea and coffee (and cordial for when you’re feeling parched)
• Recognition schemes such as weekly ‘Cheers For Peers’, ‘Star of the Quarter’ and our prestigious annual Star Awards event
• Long service awards every 5 years
• Cycle to work scheme and cycle parking (if you’ve got the legs for it)
• Cashback and discounts scheme covering a range of well-known retailers and leisure providers to help your money go further
• Salary sacrifice electric vehicle lease scheme to support cost effective green travel