Housing Officer, AD WARRIOR

Guardian Jobs; Weston-super-Mare; On-site; GBP 36,000 - 42,000; Full time

Benefits offered by this job

Car allowance

Job summary

Guardian Jobs is seeking a Housing Officer to cover Weston‑Super‑Mare and surrounding areas. The role focuses on proactive tenancy management, strong resident engagement, and partnership work to sustain homes and improve neighbourhoods.

You’ll work locally to respond to needs, inspect estates, and support vulnerable customers with a trauma‑informed approach. You’ll handle tenancy changes, voids, and complex cases while collaborating with local authorities and external agencies.

Qualifications

• Experience of housing management or a similar customer-facing role.
• Knowledge of housing legislation, safeguarding and welfare reform is desirable.
• Strong communication and influencing skills with the ability to handle sensitive situations.

Responsibilities

• Own a defined patch and be the main point of contact for residents.
• Manage the full tenancy lifecycle from sign-up to end of tenancy.
• Support lettings and voids to minimise rent loss and turnaround times.
• Carry out estate inspections and address neighbourhood issues.
• Manage anti-social behaviour and complex cases with partners.

Skills

Housing management

Tenancy management

Customer service

Safeguarding awareness

Job description

Housing Officer

Location: Southwest (Weston‑Super‑Mare, Highbridge & Bridgewater)

Salary: £36,000.00 per annum + £3,715 car allowance

Vacancy Type: Permanent, Full Time

It matters. So they’re bringing it closer to home.

Their customers have told then they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They’ve listened.

That’s why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next.

This is a varied, hands‑on role where no two days are the same. You’ll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well.

They are looking for a Housing Officer to cover the following patch:

• Weston‑Super‑Mare, Highbridge, Bridgewater & surrounding areas

What You’ll Be Doing

You’ll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer‑focused. Your responsibilities will include:

• Managing the full tenancy lifecycle, from sign‑up through to end of tenancy


• Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud


• Supporting lettings and voids activity to minimise rent loss and turnaround times


• Carrying out estate inspections and addressing neighbourhood and environmental issues


• Managing low‑level anti‑social behaviour, neighbour disputes, and supporting more complex cases


• Identifying and responding to vulnerability, safeguarding, hoarding, and non‑access cases


• Completing person‑centred fire risk assessments and monitoring health and safety issues


• Investigating complaints and learning from outcomes to improve services


• Working in partnership with local authorities and external agencies to support customers effectively

Throughout everything you do, you’ll champion the organisation’s Customer Promise - delivering services that are respectful, personalised, and trauma‑informed.

What They’re Looking For

• You’ll bring experience of housing management or a similar customer‑facing role, along with the confidence to manage complex and sensitive situations professionally. You’ll also have:


• Experience of tenancy, estate management, lettings or neighbourhood services within social housing


• Knowledge of housing legislation, including safeguarding, ASB and welfare reform


• Strong communication and influencing skills, with the ability to work calmly under pressure


• A customer‑focused mindset, with a commitment to equality, inclusion and trauma‑informed practice


• Confidence using digital systems and data to manage cases and improve performance


• The ability to work independently, manage competing priorities, and make sound day‑to‑day decisions

You’ll also be comfortable working flexibly, including participating in an out‑of‑hours rota where required.

Why join them?

This role is at the heart of how they build trust with their customers. If you’re someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they’d love to hear from you.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document.

This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification.

Discover the organisation

The organisation is one of the UK’s largest social housing providers, driven by their purpose that everyone has a place to call home. With around 40,000 homes, they proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive.

Their mission is to make a difference to their customers and communities through quality homes and great services that reflect their social ethos. Guided by their vision to be the most trusted, inspiring and sustainable provider of affordable homes, they offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers.

Everything they do is centred on their customers. They build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long‑term commitment to sustainability, they are helping shape stronger communities for the future.

They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix.