Neighbourhood Services Administrator

Ocean Housing Group; Charlestown; On-site; GBP 16,000 - 26,000; Part time

Benefits offered by this job

27 days holiday + bank holidays

Professional membership fees paid

Company sick pay scheme

Workplace pension with death in life/​

Home office work payment

Medicash health plan

Cycle to work scheme

Rewards & recognition programme

On-site parking

Employee assistance programme

Family-friendly policies

Job summary

Ocean Housing Group is seeking a proactive Neighbourhood Services Administrator in Cornwall on a fixed-term basis until 5 November 2027. The role is part-time (22.2 hours per week) with a pro-rated salary of £15,526.68 per year (FTE £25,877.80).

You’ll support the Neighbourhood Services Team with a wide range of administrative tasks, delivering high-quality services to residents. This busy role requires excellent organisational skills, strong IT and customer-service experience, and the ability

Qualifications

• GCSE English and Maths (Grade 4/C or above) or equivalent.
• Previous administrative experience.
• Experience using IT systems and databases.
• Experience providing excellent customer service.
• Minute-taking experience.
• Knowledge of data protection principles and GDPR.
• Understanding of workplace health and safety responsibilities.

Responsibilities

• Provide comprehensive administrative support across housing services.
• Manage correspondence, filing, scanning, mail merges and data processing.
• Support housing management functions including mutual exchanges and empty homes processes.
• Process terminations, applications, nominations and lettings administration.
• Maintain accurate records and update data promptly.
• Produce reports and performance information.
• Organise meetings, events and travel arrangements.
• Take accurate minutes and support team meetings.
• Ensure GDPR compliance and organisational policies.
• Provide excellent customer service to residents, colleagues and partners.

Skills

Organisational skills

Microsoft Office (Word / Excel)

Data entry

Minute-taking

Customer service

Communication skills

Teamwork

Education

GCSE English and Maths (4/C+)

Tools

Microsoft Word

Microsoft Excel

Job description

Join Ocean Housing as a Neighbourhood Services Administrator

The role is being offered on a Fixed Term basis until 5th of November 2027, part time, over 22.2 hours a week. The salary is £15,526.68 per annum (FTE £25,877.80)

Are you an organised and customer-focused administrator looking for a rewarding role where your work genuinely makes an impact?

At Ocean Housing, we're committed to providing excellent homes and services for our customers. We're looking for a proactive and enthusiastic Neighbourhood Services Administrator to support our Neighbourhood Services Team and help deliver efficient, high-quality services to our residents across Cornwall.

This is a fantastic opportunity for someone who enjoys working in a busy environment, managing a wide variety of administrative tasks, and being part of a team that puts customers at the heart of everything it does.

What you will be doing:

As a key member of the Neighbourhood Services Team, you'll provide comprehensive administrative support across a range of housing services. Your responsibilities will include:

• Managing a variety of administrative tasks including correspondence, filing, scanning, mail merges and data processing.
• Supporting housing management functions, including mutual exchanges and empty homes processes.
• Processing property terminations, applications, nominations and lettings administration.
• Maintaining accurate records and ensuring data is updated promptly and correctly.
• Producing reports and performance information.
• Organising meetings, events and travel arrangements.
• Taking accurate minutes and supporting team meetings.
• Ensuring compliance with GDPR and organisational policies.
• Providing excellent customer service to residents, colleagues and external partners.

What we are looking for:

We're seeking someone who is:

• Friendly, approachable and professional
• Highly organised with excellent attention to detail
• Experienced in administration and data entry
• Confident using Microsoft Office, particularly Word and Excel
• Able to manage competing priorities in a busy environment
• Skilled at communicating clearly, both verbally and in writing
• Committed to delivering outstanding customer service
• Comfortable working collaboratively as part of a team
• Flexible, proactive and keen to learn and develop their skills

Essential Requirements

• GCSE English and Maths (Grade 4/C or above) or equivalent.
• Previous administrative experience.
• Experience using IT systems and databases.
• Experience providing excellent customer service.
• Minute-taking experience.
• Knowledge of data protection principles and GDPR.
• Understanding of workplace health and safety responsibilities.

What are our benefits?

• 27 days holiday + bank holidays
• Professional membership fees paid
• Company sick pay scheme
• Workplace pension with death in service benefit
• Home office work payment
• Medicash health plan (including dental & optical)
• Cycle to work scheme
• Rewards & recognition programme
• On-site parking
• Employee assistance programme
• Family-friendly policies

Key Dates:

Closing Date: Wednesday 30th of September 2026

Interview Date: Thursday 8th of October 2026 to be held at Stennack House, St Austell