Neighbourhood Services Administrator

Ocean Housing; St. Austell; On-site; GBP 16,000 - 19,000; Part time

Benefits offered by this job

27 days holiday + bank holidays

Pension with death in service

Home office work payment

Cycle to work scheme

Rewards & recognition programme

On-site parking

Employee assistance programme

Family-friendly policies

Job summary

Ocean Housing is seeking a proactive Neighbourhood Services Administrator to support the Neighbourhood Services Team. This fixed-term, part-time role (22.2 hours per week) involves handling diverse administrative tasks, data processing, and providing excellent service to residents across Cornwall.

You will manage records, support housing management functions, prepare reports, and assist with meetings and events, while ensuring compliance and high-quality service standards.

Qualifications

• Strong administrative and data entry experience.
• Experience with GDPR and data protection principles.
• Experience in housing, local government or social housing is desirable.
• Excellent customer service and communication skills.

Responsibilities

• Provide comprehensive admin support across housing services.
• Assist with mutual exchanges, lettings, and empty homes processes.
• Maintain accurate records and timely data updates.
• Produce reports and performance information.
• Organise meetings, minutes and travel arrangements.
• Ensure compliance with GDPR and organisational policies.

Skills

Organised

Data entry

Customer service

Communication

Minute-taking

Teamwork

Attention to detail

Education

GCSE English and Maths

A Level or equivalent

ECDL / IT qualification

Tools

Microsoft Word

Microsoft Excel

Job description

Join Ocean Housing as a Neighbourhood Services AdministratorThe role is being offered on a Fixed Term basis until 5th of November 2027, part time, over 22.2 hours a week. The salary is £15,526.68 per annum (FTE £25,877.80)

Are you an organised and customer-focused administrator looking for a rewarding role where your work genuinely makes an impact?

At Ocean Housing, we're committed to providing excellent homes and services for our customers. We're looking for a proactive and enthusiastic Neighbourhood Services Administrator to support our Neighbourhood Services Team and help deliver efficient, high-quality services to our residents across Cornwall.

This is a fantastic opportunity for someone who enjoys working in a busy environment, managing a wide variety of administrative tasks, and being part of a team that puts customers at the heart of everything it does.

What you will be doing:

As a key member of the Neighbourhood Services Team, you'll provide comprehensive administrative support across a range of housing services. Your responsibilities will include:

• Managing a variety of administrative tasks including correspondence, filing, scanning, mail merges and data processing.
• Supporting housing management functions, including mutual exchanges and empty homes processes.
• Processing property terminations, applications, nominations and lettings administration.
• Maintaining accurate records and ensuring data is updated promptly and correctly.
• Producing reports and performance information.
• Organising meetings, events and travel arrangements.
• Taking accurate minutes and supporting team meetings.
• Ensuring compliance with GDPR and organisational policies.
• Providing excellent customer service to residents, colleagues and external partners.

What we are looking for:

We're seeking someone who is:

• Friendly, approachable and professional
• Highly organised with excellent attention to detail
• Experienced in administration and data entry
• Confident using Microsoft Office, particularly Word and Excel
• Able to manage competing priorities in a busy environment
• Skilled at communicating clearly, both verbally and in writing
• Committed to delivering outstanding customer service
• Comfortable working collaboratively as part of a team
• Flexible, proactive and keen to learn and develop their skills
• GCSE English and Maths (Grade 4/C or above) or equivalent.
• Previous administrative experience.
• Experience using IT systems and databases.
• Experience providing excellent customer service.
• Minute-taking experience.
• Knowledge of data protection principles and GDPR.
• Understanding of workplace health and safety responsibilities.
• Experience within housing, local government or social housing.
• Experience working with external agencies and partners.
• Business correspondence or letter-writing experience.
• Experience coordinating projects, events or processes.
• A Level qualifications or equivalent.
• A recognised IT qualification such as ECDL

What are our benefits?

We offer a supportive, flexible, and forward-thinking work environment with fantastic benefits:

• 27 days holiday + bank holidays
• Workplace pension with death in service benefit
• Home office work payment
• Cycle to work scheme
• Rewards & recognition programme
• On-site parking
• Employee assistance programme
• Family-friendly policies
• Closing Date: Wednesday 30th of September 2026
• Interview Date: Thursday 8th of October 2026 to be held at Stennack House, St Austell

Ready to Make an Impact?

If you're committed to supporting communities and want a role full of purpose, we’d love to hear from you.

Please be aware - we may close this vacancy early if we receive sufficient applications—so apply soon!