Part-Time Neighbourhood Services Administrator (Fixed Term)

Ocean Housing Group; Charlestown; On-site; GBP 16,000 - 26,000; Part time

Benefits offered by this job

27 days holiday + bank holidays

Professional membership fees paid

Company sick pay scheme

Workplace pension with death in life/​

Home office work payment

Medicash health plan

Cycle to work scheme

Rewards & recognition programme

On-site parking

Employee assistance programme

Family-friendly policies

Job summary

Ocean Housing Group is seeking a proactive Neighbourhood Services Administrator in Cornwall on a fixed-term basis until 5 November 2027. The role is part-time (22.2 hours per week) with a pro-rated salary of £15,526.68 per year (FTE £25,877.80).

You’ll support the Neighbourhood Services Team with a wide range of administrative tasks, delivering high-quality services to residents. This busy role requires excellent organisational skills, strong IT and customer-service experience, and the ability

Qualifications

• GCSE English and Maths (Grade 4/C or above) or equivalent.
• Previous administrative experience.
• Experience using IT systems and databases.
• Experience providing excellent customer service.
• Minute-taking experience.
• Knowledge of data protection principles and GDPR.
• Understanding of workplace health and safety responsibilities.

Responsibilities

• Provide comprehensive administrative support across housing services.
• Manage correspondence, filing, scanning, mail merges and data processing.
• Support housing management functions including mutual exchanges and empty homes processes.
• Process terminations, applications, nominations and lettings administration.
• Maintain accurate records and update data promptly.
• Produce reports and performance information.
• Organise meetings, events and travel arrangements.
• Take accurate minutes and support team meetings.
• Ensure GDPR compliance and organisational policies.
• Provide excellent customer service to residents, colleagues and partners.

Skills

Organisational skills

Microsoft Office (Word / Excel)

Data entry

Minute-taking

Customer service

Communication skills

Teamwork

Education

GCSE English and Maths (4/C+)

Tools

Microsoft Word

Microsoft Excel

Job description

Ocean Housing Group is seeking a proactive Neighbourhood Services Administrator in Cornwall on a fixed-term basis until 5 November 2027. The role is part-time (22.2 hours per week) with a pro-rated salary of £15,526.68 per year (FTE £25,877.80).

You’ll support the Neighbourhood Services Team with a wide range of administrative tasks, delivering high-quality services to residents. This busy role requires excellent organisational skills, strong IT and customer-service experience, and the ability