Private Sector Housing Compliance Officer

Cornwall Council; Truro; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Flexible working options

Competitive salary

Pension scheme

Generous annual leave

Employee discount scheme

Wellbeing programme

Job summary

Cornwall Council is recruiting for a Private Sector Housing Officer to inspect properties, investigate housing complaints and support enforcement activities across Cornwall. You will work with Environmental Health colleagues and housing professionals to drive high standards in the private rented sector.

The role offers training, progression opportunities and a chance to develop a long-term career in housing regulation, with flexible working options and a supportive team at Cornwall Council.

Qualifications

• Interest in housing, property regulation or public service.
• Excellent communication and interpersonal skills.
• Professional, confident and customer-focused approach.
• Strong organisational skills and ability to manage a varied workload.
• Good attention to detail and ability to maintain accurate records and write clearly.
• Ability to gather information, assess issues and follow procedures.
• Proficiency with Microsoft Office and other IT systems.
• Ability to work independently and as part of a team.
• Willingness to learn and undertake training.
• Remain professional and resilient in challenging situations.
• GCSEs including English and Maths.
• Full driving licence and ability to travel across Cornwall.

Responsibilities

• Undertake property inspections and investigate housing complaints.
• Assist with tenancy relations and enforcement activities.
• Gather evidence and carry out revisit inspections as required.
• Support interventions to improve conditions in the private rented sector.

Skills

Communication

Interpersonal skills

Organisation

Attention to detail

Microsoft Office

Team player

Willingness to learn

Resilience

Full driving licence

Education

GCSEs including English & Maths

Tools

Microsoft Office

IT systems

Job description

Job Description

The Service & Team:

Private Sector Housing sits within Regulatory Services, alongside Public Protection, Trading Standards and Waste, forming a key part of the Council's approach to protecting communities and improving quality of life. The team is responsible for upholding high standards of health, safety and welfare across the private rented sector, tackling poor housing conditions, regulating Houses in Multiple Occupation, and addressing the long-term impacts of empty homes through a combination of inspection, education and enforcement. The Renters Rights Act is expanding our remit and strengthening our opportunity to make a meaningful impact. It is an exciting time to join us, as we embrace new duties, increased accountability and evolving expectations, working collaboratively to deliver excellent outcomes for residents and support the Council's priority that everyone has access to a safe, decent home.

The Role:

This is an exciting opportunity to join Cornwall Council's Private Sector Housing Team, supporting the delivery of vital housing standards work that helps improve the safety, health and well-being of residents across Cornwall. Working alongside experienced Environmental Health and Housing professionals, you will play a key supporting role within the team, undertaking property inspections, investigating housing complaints and potentially assisting with tenancy relations and enforcement activities. This may include gathering evidence, carrying out revisit inspections and supporting interventions that improve conditions in the private rented sector.

You will receive training, support and valuable on-the-job experience, providing a clear development pathway for those looking to build a long-term career in housing regulation, housing enforcement or Environmental Health. For the right candidate, the role may also provide opportunities to progress towards the Council's Environmental Health Degree Apprenticeship programme.

This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.

This position will be subject to a basic criminal record disclosure check.

Working Pattern:

This is a permanent full time role, 37 Hours per week, Monday to Friday. Flexible working requests will be considered.

What you'll need to succeed:

We are looking for someone with the right attitude, enthusiasm and willingness to learn. Previous experience in Private Sector Housing is not essential as full training and support will be provided.

• A genuine interest in housing, property, regulation or public service.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with tenants, landlords and partner agencies.
• A professional, confident and customer-focused approach.
• Strong organisational skills and the ability to manage a varied workload.
• Good attention to detail and the ability to maintain accurate records and prepare clear written correspondence.
• The ability to gather information, assess issues and follow procedures to achieve positive outcomes.
• Confidence using Microsoft Office and other IT systems.
• The ability to work effectively both independently and as part of a team.
• A willingness to learn, develop new skills and undertake training.
• The ability to remain professional and resilient when dealing with challenging situations.
• GCSEs (or equivalent) including English and Maths.
• A full driving licence and the ability to travel across Cornwall.

Please read the role profile for the full details of this role attached below in this advert

What you'll get in return:

Cornwall Council's ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.

• a competitive salary.
• a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions
• a generous annual leave entitlement with the potential to purchase additional leave.
• a national award-winning employee health and wellbeing programme
• Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services

Additional Information:

Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role.

About Us

Cornwall Council deliver services to more than half a million local people and over five million visitors a year. Working here - Cornwall Council

We are happy to talk about flexible working options such as part-time or compressed hours. More examples of our flexible working opportunities can be found here - flexible working options.

Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g., race, disability, sex, gender reassignment status, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.

Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk. It's a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.

The full role profile is attached here - Private Sector Housing Compliance Officer Role Profile

We recommend saving a copy of this to refer to if you are invited to an interview.

For more information or an informal chat about the role please contact Zoe Storer - [e-mail]