Neighbourhood Response Officer

Clarion Housing Group Limited; Borehamwood; In loco; GBP 39.000 - 46.000; Tempo pieno

Descrizione del lavoro

Clarion Housing Group seeks a confident Neighbourhood Response Officer to manage properties in local regions. You will assist centrally based teams by completing customer visits, sign‑up appointments and breach investigations, and work with residents to develop community facilities and events.

You’ll regularly travel across regions to meet residents, ensuring estates are clean, safe and compliant with health and safety standards.

Competenze

• Willingness to travel across regions as required.
• Experience in housing or neighbourhood services preferred.
• Excellent communication and customer service.

Mansioni

• Carry out neighbourhood management of properties in local regions.
• Conduct visits, viewings and sign‑up appointments and investigate tenancy breaches.
• Collaborate with other teams, external agencies and residents to keep Clarion Neighbourhoods clean and safe.
• Identify improvements and develop neighbourhood plans and local offers with resident groups.

Descrizione del lavoro

Salary: £39,408 to £45,969 per annum

Location: Borehamwood, Oaks Court - hybrid working arrangement

Hours: 36 hours per week

Contract Type: Secondment/Fixed term contract until 31st March 2027

We’re looking for a confident, customer focused Neighbourhood Response Officer to carry out neighbourhood management of properties in the local regions.

You’ll assist centrally based teams by completing customer visits, viewing and sign‑up appointments, and identifying and investigating tenancy breaches and reports of anti‑social behaviour.

Working collaboratively with other teams, external agencies and residents, you’ll ensure that Clarion Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy. We’ll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events.

You’ll take ownership to ensure that the estates you manage are clean and tidy and free from health and safety risks by reporting fly tipping and monitoring the grounds maintenance. You’ll be required to regularly travel across local regions to meet our residents, depending on the requirements of the business.

Applicants must have the ability to travel across regions as required.

This is a hybrid role based at our Oaks Court office in Borehamwood. You’ll split your time between working out on site, from home and the office, specific days can be agreed with your line manager.

Closing Date: Thursday 8th October 2026 at midnight.

At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.