Neighbourhood Response Officer

Clarion Housing Group; Coventry; Hybrid; GBP 36,000 - 42,000; Full time

Job summary

Clarion Housing Group in Coventry is seeking a confident Neighbourhood Response Officer to support safe, secure and attractive neighbourhoods across Coventry and surrounding areas. The role is resident-facing, with hybrid working, and requires travel across regions as needed.

You will collaborate with teams, residents and external agencies to inspect estates, report issues and deliver targeted neighbourhood projects that improve communities and tenancy welfare.

Qualifications

• We’re looking for a confident and resilient individual with a positive mindset.
• With sound experience in customer service, you’ll enjoy working with people in the community.
• You’ll be able to develop effective working relationships across Clarion and external agencies.
• You’ll have experience with IT systems and be able to grow knowledge of new ones.
• Although the role has responsibility for Coventry area, extensive travel across local regions is required.
• The role is resident facing and onsite daily.

Responsibilities

• Working collaboratively with other teams, external agencies and residents to make Clarion Neighbourhoods clean and safe.
• You will deliver regular estate inspections, identifying and reporting issues and making improvements.
• You will design and deliver neighbourhood projects and activities with individuals, communities and stakeholders to make a real difference.
• You will also be responsible for supporting residents to manage their tenancies, including sign ups, welfare checks, investigations of ASB and breaches of tenancy.
• Importantly you will be responsible for working closely with safeguarding teams, social services, mental health teams and the police to support residents’ health and wellbeing and that of the wider neighbourhood.

Skills

Customer service

Relationship building

IT systems

Travel flexibility

Onsite role

Job description

Salary: £35,809 to £41,593 per annum. Hours: 36 hours per week. Location: Hybrid working arrangement – covering Coventry. Contract Type: Permanent.

We’re looking for a confident, customer focused Neighbourhood Response Officer to join our team, covering the Coventry and surrounding areas.

You will be responsible for supporting Clarion to embed its vision to provide safe, secure and attractive neighbourhoods with vibrant, diverse and stable communities where people want to live.

What you’ll be doing

• Working collaboratively with other teams, external agencies and residents to make Clarion Neighbourhoods clean and safe.
• You will deliver regular estate inspections, identifying and reporting issues and making improvements.
• You will design and deliver neighbourhood projects and activities with individuals, communities and stakeholders to make a real difference.
• You will also be responsible for supporting residents to manage their tenancies, including; sign ups, welfare checks, investigations of ASB and breaches of tenancy.
• Importantly you will be responsible for working closely with safeguarding teams , social services, mental health teams and the police to support residents health and wellbeing and that of the wider neighbourhood.

What you’ll need

• We’re looking for a confident and resilient individual with a positive mind set.
• With sound experience in customer service, you’ll enjoy working with people in the community.
• You’ll be able to develop effective working relationships across Clarion and external agencies, within and across the team also be confident working alone.
• You’ll have experience of working to policies, procedures, plans and targets and can exercise good judgement whilst being proactive and creative in finding solutions.
• You will have experience with IT systems and processes and be able to grow knowledge and experience of using new ones.
• Although the role has responsibility for managing the Coventry area, extensive travel across the other local regions is required from time to time to cover others and a vehicle to do this will be essential.
• The role is resident facing and so onsite daily.

What you’ll get in return

• Salaries are just the starting point.
• Here at Clarion we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.

Closing Date: Sunday 11th October 2026 at midnight.

Applicants must be able to travel across the region as required.

At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

This vacancy may close early without notice.

About Clarion Housing Group

Clarion Housing Group is the country’s largest social landlord with more than 350,000 people nationwide calling a Clarion home their own. Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country. We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities.

Web: www.clarionhg.com LinkedIn: www.linkedin.com

To find out more about working for Clarion.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.