Neighbourhood Response Officer

Clarion Housing Group; Leatherhead; Hybrid; GBP 38,000 - 44,000; Full time

Job summary

Clarion Housing Group is seeking a customer-focused Neighbourhood Response Officer to cover Mole Valley from Leatherhead. You will work with residents and external agencies to keep estates clean and safe, identify improvements, and support vulnerable customers with tenancy-related matters.

This 36-hour-per-week hybrid role requires travel across the Mole Valley region, with a base in Leatherhead and access to a vehicle.

Responsibilities

• Collaborate with residents and external agencies to ensure estates are kept clean and safe.
• Identify, plan and deliver improvements to estates and tenancy-related matters.
• Address and prevent anti-social behaviour through proactive presence and guidance to residents.

Job description

Job Details

Location: Leatherhead - Carlton House - Covering the Mole Valley area

Salary: £37,607 - £43,780 per annum

Hours: 36 hours per week - flexible options considered

Contract Type: Fixed Term Contract until 30th June 2027

This is a great opportunity to join our team, Employer of the Year Housing Heroes awards 2025 and Winner 2026 Inspiring Places to Work UK & Ireland.

We are looking for a customer-focused Neighbourhood Response Officers to join us in the team covering Mole Valley. You'll be working collaboratively with our residents and external agencies to ensure that our estates are kept clean and safe and any improvements are identified, planned and delivered. Ensuring vulnerable customers are supported and that any anti-social behaviour is addressed and prevented. Working proactively to be a visible presence on our estates ensuring residents sustain successful tenancies by providing guidance, early intervention, and practical solutions to tenancy-related matters.

Salaries are just the starting point. Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here.

Closing Date: Wednesday 14th October 2026 at midnight.

This is a hybrid role with a base location at our offices in Leatherhead where you will be out visiting residents and working on our estates in Mole Valley.

Access to a vehicle is essential for this role. Applicants must be able to travel across the region as required.

This post is subject to Basic Criminal Record Check Clearance.

Interviews will be from the 23rd October onwards.

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You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

About Clarion Housing Group

Clarion Housing Group is the country’s largest social landlord with more than 350,000 people nationwide calling a Clarion home their own. Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country. We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities. Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online.

Web: www.clarionhg.com

LinkedIn: www.linkedin.com

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.