Support Officer - Additional Needs

Clarion Housing Group; Dartford; On-site; GBP 29,000 - 31,000; Full time

Job summary

Clarion Housing Group in Kent seeks a dedicated Support Officer to help people with additional support needs access safe housing. You’ll be part of a regional team delivering responsive support within Clarion’s Supported Housing services.

The role requires empathy, safeguarding knowledge, and a commitment to improving lives. The position is permanent, 36 hours per week, with the salary range of £29,104 to £31,342 per annum (pro rata).

Qualifications

• Experience supporting people with additional needs and safeguarding vulnerable adults.
• Ability to facilitate access to housing services for individuals with multiple disadvantages.
• Willingness to travel across the region as required.
• Eligibility to work in the UK; no visa sponsorship available.

Responsibilities

• Deliver exceptional support services to customers in Clarion’s Canterbury/Kent housing services.
• Support access to Clarion’s Supported Housing services for people with additional needs and disadvantages.

Skills

Empathy

Communication

Job description

Location: Dartford, Kent Salary: £29,104 - £31,342 per annum - starting salary £29,104 per annum pro rata Hours: 36 per week Contract Type: Permanent

This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 and Winner Inspiring Workplace of the Year - The 2026 Inspiring Places to Work™ UK & Ireland. Are you passionate about supporting people with additional needs and helping them access safe, stable housing? Would you like to be part of a dynamic, growing organisation that’s committed to making a positive impact? Our dedicated domestic abuse services in North Kent are seeking a Support Officer to join our friendly, forward-thinking team.

Your main responsibility would be to facilitate access for people with additional support needs and multiple disadvantages into Clarion’s Supported Housing services. Without additional support, these individuals may not be able to be accepted into our services.

We’re looking for an enthusiastic, motivated, and talented individual who is interested in building a career working for one of Europe’s largest housing associations. Alongside providing general needs housing, Clarion also delivers support services to some of the most vulnerable people in society. While the role of Support Officer may be challenging at times, it is also extremely rewarding.

At Clarion, we recognise the importance of safeguarding vulnerable adults, and we expect our Support Officers to have a thorough understanding of the wider statutory and non-statutory services available to them. We’re committed to providing a safe and caring environment for our customers, and we hope you share our passion for making a difference in their lives.

As part of the Kent team, you’ll be working alongside your colleagues in either supported housing or outreach services. Your role as a Support Officer will be to deliver exceptional support services to our customers, and we appreciate the empathy and compassion it takes to do this job well.

We welcome applications from a diverse range of backgrounds and experiences to enrich our team. If you feel you have the qualities we’re looking for, we’d love to hear from you.

Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here. At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.

This vacancy may close early without notice. Closing Date: Thursday 22nd October 2026 at midnight. Applicants must be able to travel across the region as required. This post is subject to an Enhanced Adult & Child plus barred list check. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Clarion Housing Group formed in 2016, following the merger between two of the country’s largest housing associations, Affinity Sutton and Circle Housing Group. With over 125,000 homes we use our strength and scale to create opportunities that change peoples’ lives. We are also one of the biggest housebuilders in the country and are set to build 50,000 high quality homes of all tenures during the next ten years, as we remain committed to helping to tackle the housing shortage and to prioritising affordable homes. In addition to new homes, we transform existing communities through sustained regeneration, helping people to access employment and training opportunities and giving young people a better start in life.