Neighbourhood Officer

Platform Housing Group; Worcester; On-site; GBP 23,000 - 38,000; Full time

Benefits offered by this job

Annual leave up to 28 days

Family-friendly policies

Medicash membership

Health Cash Plan

Pension up to 12%

Learning & Development

EV salary sacrifice

Wellbeing discounts

Job summary

Platform Housing Group is looking for a Neighbourhood Officer to join our Localities team, delivering housing management services across the Severn locality. You will work flexibly across Worcestershire, Wychavon and Gloucestershire, helping customers with tenancies and promoting sustainable living in the community.

The role involves visiting customers, inspecting estates, handling tenancy issues including ASB and safeguarding, and supporting colleagues with casework and community engagement.

Qualifications

• Experience in social housing tenancy management, ASB and safeguarding.
• Proactive, organised and able to prioritise time.
• Experience with housing management systems and data records.
• Excellent communication and a customer-focused approach.
• Regular travel across Worcestershire, Wychavon and Gloucestershire; driving licence and own car required.
• Basic DBS check is required.
• Based in or near the Worcestershire area.

Responsibilities

• Visiting customers to provide advice, review tenancies and identify problems.
• Regularly inspecting estates and reporting health and safety or safeguarding concerns.
• Developing strong relationships with local communities and other agencies.
• Assist Neighbourhood Officers with workload management and cover.
• Maintain accurate customer, tenancy and case records.

Skills

Social housing experience

ASB & safeguarding experience

Customer service orientation

Communication skills

Driving licence

Job description

Salary: Up To £38,096

Location: Covering Worcestershire, Wychavon and Gloucestershire

Basis: Permanent, Full Time

Are you passionate about making a difference and improving our neighbourhoods?

Our Neighbourhood Officers are at the heart of what we do as an organisation. We have a great opportunity for a Neighbourhood Officer to join our Localities team, providing a comprehensive housing management service across our Severn locality.

Unlike a traditional neighbourhood patch-based role, this position is designed to provide support across the wider locality, working alongside and assisting our Neighbourhood Officers where the need is greatest. This will require a flexible approach, with regular travel across areas including Worcestershire, Wychavon and Gloucestershire.

You will be someone who takes a hands-on approach, helping customers to manage their tenancies and improve our neighbourhoods for everyone. Most of the time you will be out and about within the locality, working closely with customers to promote sustainable tenancies, supporting Neighbourhood Officers with casework and customer engagement, and developing strong relationships with local communities.

What could you be doing as one of our Neighbourhood Officers?

The Neighbourhood Officer will be responsible for visiting customers, providing advice, reviewing tenancies and identifying any problems. You will be regularly inspecting our estates, raising, reporting and monitoring to a successful conclusion any health and safety or safeguarding concerns.

You will also be responsible for playing a key role in developing strong relationships within local communities, working collaboratively with other agencies and Platform colleagues. As this role provides support across the Severn locality, you will work closely with fellow Neighbourhood Officers to help manage workloads, provide cover where required and respond to emerging customer and service needs.

As a Neighbourhood Officer, you'll play a key role in maintaining accurate customer, tenancy and case records, ensuring systems and files are kept up to date and information is recorded promptly. Your attention to detail will help support excellent service delivery, informed decision-making and compliance with regulatory and organisational requirements.

Other key responsibilities include managing and investigating tenancy issues such as anti-social behaviour, condition of property, fly tipping or safeguarding concerns. You will also undertake new tenancy sign-ups and accompanied viewings for new homes.

What are some things that we need from you?

• You will have experience of working in the social housing sector, particularly with a background of dealing with tenancy management, ASB and safeguarding.

• This will be a role well suited to someone with experience of working closely with customers to tackle complex issues.

• You will be proactive in your approach, organised and have the ability prioritise your time to meet timeframes.
• Experience of working with different housing management systems with an organised and methodical approach to your work.

• You will have excellent communication skills and a customer focused approach, understanding the importance of delivering a high standard of service.

• This role involves regular travel.Adriving licence and use of your own vehicle or alternative means of getting to the required locations is essential.

• As regular travel is required across Worcestershire, Wychavon and Gloucestershire, the successful candidate should be able to travel efficiently throughout the locality and will ideally be based within or close to the area.

• This role will require a basic DBS check.

What are some of our great benefits?

• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave

• Family friendly policiesincluding generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave

• Medicash membership for all employees which includes access to an employee assistanceprogramme, discounted gym membership and exclusive discounts

• Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapiesand more

• Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)

• Learning and Development opportunities

• Salary sacrifice electric vehicle scheme

• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

Interviews are scheduled to take place at our Central Park, Worcester office on a date to be confirmed.